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Question 1
Question
What is more important to our customers in our stores ?
Answer
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Staff showing a genuine personal interest in me
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Staff sharing in the excitement of my holiday
Question 2
Question
What is more important to our customers in our stores ?
Answer
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Staff recommending appropriate holidays for me
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Availability of appointments to talk to relevant consultants
Question 3
Question
What is more important to our customers in our stores ?
Answer
-
Ease of getting to the store/convenient locations
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Having attractive offers on specific holidays
Question 4
Question
What is more important to our customers in our stores ?
Answer
-
Speed of the booking process
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Offering a wide range of different tour operators/holiday providers
Question 5
Question
What is more important to our customers in our stores ?
Answer
-
Clearly explained pricing and what is included
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Staff displaying expert product knowledge
Question 6
Question
What is more important to our customers in our stores ?
Answer
-
Attractiveness and appeal of window displays
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Availability of a private consultation area
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