3780465
Question 1
Question
If you cannot get to LHDEV, how can you quickly tell what the port assignments are on the POS?
Answer
-
Use Radviewer
-
Sign the POS into RPOSSupport
-
Use the search function in the knowledge base
-
Check the setting at another store
Question 2
Question
A store calls in because the Verifone on POS A is frozen. What is the first step according to the knowledge base?
Answer
-
Unplug verifone
-
Stop Devman, using radviewer
-
Reboot POS
-
Restart Epsilon
Question 3
Question
The loyalty printer on POS 3 is printing on POS 1, which response is most likely?
Answer
-
Store moved the loyalty printer from POS 3 to POS 1
-
POS 3 loyalty printer has the same IP address ads POS 1 in Epson Config
-
All of the above
-
None of the above
Question 4
Question
if the changer on POS B is giving the incorrect change what is the best way to determine if the issue is with the base or the magazine?
Answer
-
Replace the changer
-
Move the magazine to a different base
-
Check the lever inside of changer
-
None of the above
Question 5
Question
If a store already has a ticket open for same issue they are calling in about you should create a new ticket.
Answer
- True
- False
Question 6
Question
The store calls in because their hand held says "Network out of Range", What could be a reason?
Answer
-
Site server is not on the network
-
Date and Time are incorrect
-
Blue Tooth is turned on
-
All of the above
Question 7
Question
The GM calls and wants a shortcut added to the training PC, we go ahead and add the short cut.
Answer
- True
- False
Question 8
Question
The store calls in because the crind on Pump 1 says "Busy". What steps can you take?
Answer
-
Reboot POS
-
Reboot Credit
-
Unlock pump in SMtools
-
Resend system info through SSUI
Question 9
Question
All the POS have MO Error displayed on the bottom of the screen. Now what?
Answer
-
Pass the call to someone else
-
Advise the store to call Travelers Express or Moneygram
-
Have the store start to sell a Money Order directly from the MO terminal, up to the point where they enter their pin
-
Reboot the MO terminal and all the POS
Question 10
Question
It is ok to right all your calls down and enter them into the ticketing system at the end of your shift
Answer
- True
- False
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