2.03 H&T Quiz

What type of computer system do hotels use to determine their staffing needs?

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

When is a beach resort more likely to increase its budget for labor hours?

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Which of the following lodging facilities is most likely to need higher staffing requirements?

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

What is a primary reason why many hospitality businesses rotate their employees’ work schedules?

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?

What is an important factor to consider when establishing staffing and service ratios for a hotel?

Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?