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CHL Chapter 13 Quiz

william Hoover 10 Fragen

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Fragen in diesem Quiz (10)

  1. 1Random sampling can help identify quality issues
    1. ATrue
    2. BFalse
  2. 2Change and improvement are the same thing
    1. ATrue
    2. BFalse
  3. 3A quality program should be
    1. AProactive
    2. BReactive
    3. CBased on errors
    4. DBased on customer complaints
  4. 4Some processes for improvement include all of the following EXCEPT
    1. AInstrument and turn around times
    2. BInstrument Set accuracy
    3. CSurgical case cart accuracy
    4. DSupply Costs
  5. 5The most commonly utilized process improvement techniques include all of the following EXCEPT
    1. APlan Do Check Act (PDCA)
    2. BRoot Cause Analysis (RCA)
    3. CFailure Mode and Effect Analysis (FMEA)
    4. DDashboard Analysis Report (DAR)
  6. 6When a problem occurs the cause is most often the process not the people
    1. ATrue
    2. BFalse
  7. 7A quality process that focus's on developing near perfect products and services
    1. AQuality Assurance
    2. BError Elimination System (EES)
    3. CQuality Toolkit
    4. DSix Sigma
  8. 8Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
    1. ATrue
    2. BFalse
  9. 9Random sampling would be a good way to ascertain the quality of case carts
    1. ATrue
    2. BFalse
  10. 10There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
    1. AUnnoticed Errors
    2. BUnavoidable Errors
    3. CIntentional Errors
    4. DUnexpected Errors

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Iahcsmm Sterile Processing (CHL Exam) Quiz am CHL Chapter 13 Quiz, erstellt von william Hoover am 10/05/2017.
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English
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