Karteikarten
3.4.4
Karten in diesem Stapel (6)
- 1Total Quality Management (TQM)Involving employees in the improvement of quality
- 2Quality ControlInspection of Products
- 3Quality Assurancemeeting quality standards at each stage
- 4Qualitymeeting customer requirements
- 5benefits of quality•brand loyalty
•usp
•competitive advantage
•reduces costs - 6drawbacks of improving quality•new systems can be expensive
• staff training needed