Business Excellence

Business Excellence

1. Criteria Business Excellence Frameworks

   • Customers
     • Customer Expectations
     • Customer Engagement
   • Leadership
     • Senior Leadership
     • Governance and Societal Contributions
   • Strategy
     • Strategy Development
     • Strategy Implementation
   • Measurement, Analysis and Knowledge Management
     • Measurement, Analysis, and Improvement of Organizational Performance
       • Information and Knowledge Management
   • Workforce
     • Workforce Engagement
     • Workforce Environment
   • Operations
     • Work Processes
     • Operational Effectiveness
   • Results
     • Product and Process Results
     • Customer Results
     • Workforce Results

2. Definition

   • Mann, Mohammad & Agustin, 2012
     • Achieving excellence in everything that an organization does (including leadership, strategy, customer focus, information management, people and processes) and most importantly achieving superior business results.
   • Adebanjo & Mann, 2008
     • Excellence in strategies, business practices, and stakeholder-related performance results that have been validated by assessments using proven business excellence frameworks.
   • Bergquist, Foley, Garvare & Johansson, 2000
     • Overall way of working that balances stakeholders concerns and increases the probability of long-term organizational success through operational, customer-related, financial, and marketplace performance excellence.