Being aware of the service user

Being aware of the service user

1. Services in the widely adopted term for a person receiving care

2. Anwar

   • agreeing with the nurse, but not actually following
   • Difficulties
     • not cultural approiprate
       • diet/exercise
     • Language
     • confused about condition
   • Injections
   • attendance declined

3. Pakistani and Indian patients experinces of scottish diabetes services: a qualitative study

   • Julia Lawton
   • Difficulties experinced by indivivuals
     • Poor Knowledge
     • Langauge difficulties in asking questions
     • long/antiscoial hours
     • limited cultral sport as not part of cultural generally
     • Food
       • Wife responisble for cookings
       • Social event
       • Cutrual inappropriate advice
       • Confusion

4. David matthews

   • Activity 11 DVD
     • Cultural context creates challenges but offers opportunites
   • Activity 13 DVD

5. Encouraging effective self managment in diabetes

   • William Polonsky

6. Psychological senstivies

   • Seems like a demanding job
   • Can suffer with depression which many suffers do
   • guilty
   • engaging with pateints

7. Family lives

   • Financial burden
   • access to shops

8. Active dialogue with health professionals

9. engaging, informing, educating & supprting

10. Concordance vs compliance