Zusammenfassung der Ressource
L1: Intro
OM
- Cases
- IKEA
- Virgin Atlantic
- Importance of OM
- Input-transformation-output model
- Hayes & Wheelright - 4-stage Model
- When Ops go wrong
- BP Oil Spil
- Rolls Royce Engine Failure
- Role: Operations Manager
- 3 D's
- Problem with China
- Process Perspective
- Network Level
- Ops Level
- Process Level
- Complex Processes as SYSTEM
- System Performance
- YellowStonePark.com
- Joseph Juran
- Are Managing Operations All the Same?
- 3 Key Points
- Task
- AAF Rotterdam
- Final C/Study
- Concept Design Services
- Graphs for Exam
- Table 2.3 Strategic Decisions
- Figure 2.3 Operations Strategy Mix
- Figure 2.6 Order Winners & Order Qualifiers
- Table 2.2 Performance Objectives