L10:PI & IM

L10:PI & IM

Intial Cases
1. Reinventing Singapores Libraries
2. Improvement at heineken
Defining Improvement
1. Definition
2. Questions (4)
Underlying Element of Improvement
1. Organisations are different
2. Strategic Focus of Improvement
3. Objectives (Examples, 7)
Quality Gurus
1. Feigenbaun
2. Deming
3. Ishikawa
4. Juran
5. Crosby
Performance Measurement
1. Focus, Objectives & Targets
2. Performance Objectives (Table 13.1)
3. Targets
4. Benchmarking
  1. Benefits of..
Approaches to Improvement
1. BPR (5 key points)
2. Kaizen
3. Table 13.2 - Continuous Improvment (6)
4. Quality Improvement Tools
  1. PDCA
  2. DMAIC
5. Improvement methods
6. Flow Charting
7. Scatter Diagrams
8. Cause & Effect Diagrams
9. Pareto Analysis
10. Why-Why Analysis
Implementation of CI
1. Avoid ebing fashion victim
2. Define appropriate IS
3. Establish Appr. Management Support (4)
4. Management Support Issues (E.g)
  1. Regocnise Success
  2. Limit improvement 'beaurocracy'
Risk & Resilience
1. Def 1
2. Def 2
3. Carlsberg UK
System Failure Reports
1. 7 Failures
2. Risk Management System
Failure Analysis
1. Failure Analysis Tools (5)
2. Causes of Failure (Fig 10.9.1) FMEA
3. Failure Prevention
  1. Reducing liklihood of Failure reoccuring (3)
4. Failure Mitigation
5. Failure Recovery (4 Steps)
6. Maintenance
  1. Preventative
  2. Condition-based maintenance
  3. TPM

Zusammenfassung der Ressource

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