L10:PI & IM

L10:PI & IM

1. Intial Cases

   • Reinventing Singapores Libraries
   • Improvement at heineken

2. Defining Improvement

   • Definition
   • Questions (4)

3. Underlying Element of Improvement

   • Organisations are different
   • Strategic Focus of Improvement
   • Objectives (Examples, 7)

4. Quality Gurus

   • Feigenbaun
   • Deming
   • Ishikawa
   • Juran
   • Crosby

5. Performance Measurement

   • Focus, Objectives & Targets
   • Performance Objectives (Table 13.1)
   • Targets
   • Benchmarking
     • Benefits of..

6. Approaches to Improvement

   • BPR (5 key points)
   • Kaizen
   • Table 13.2 - Continuous Improvment (6)
   • Quality Improvement Tools
     • PDCA
     • DMAIC
   • Improvement methods
   • Flow Charting
   • Scatter Diagrams
   • Cause & Effect Diagrams
   • Pareto Analysis
   • Why-Why Analysis

7. Implementation of CI

   • Avoid ebing fashion victim
   • Define appropriate IS
   • Establish Appr. Management Support (4)
   • Management Support Issues (E.g)
     • Regocnise Success
     • Limit improvement 'beaurocracy'

8. Risk & Resilience

   • Def 1
   • Def 2
   • Carlsberg UK

9. System Failure Reports

   • 7 Failures
   • Risk Management System

10. Failure Analysis

    • Failure Analysis Tools (5)
    • Causes of Failure (Fig 10.9.1) FMEA
    • Failure Prevention
      • Reducing liklihood of Failure reoccuring (3)
    • Failure Mitigation
    • Failure Recovery (4 Steps)
    • Maintenance
      • Preventative
      • Condition-based maintenance
      • TPM