Communications

Seite 1

Communication is used to inform, advertise, encourage and entertain.

Oral

Visual

Written

Pictorial

Businesses need to limit poor communication.

E-mail

Free to send Attachments can contain viruses Fax

Simple and limited training required Can runout of paper without noticing

Video Confrencing

Don’t have to travel If hardware breaks for a participant, they cannot attend the ‘meeting’ Real-time messaging e.g. MSN, ICQ

Allows you to chat in ‘real time’ to other people who have IM Anyone can send you a message Telephone

Calls can be made 24/7 The person must be available to take the call Letters

Letter is the best media of exchanging information Costly

Business's need to have good vertical communication - the passing information up and down the Hierarchy.

They also need to have good horizontal communication - the passing of information along the same level on the hierarchy.

If there is good communication, workers will be informed about everything, they will be motivated to reach the goals, employees can answer customer queries, customers will feel satisfied, the work will be more productive because staff can complete tasks quicker and successfully, the staff feel successful and motivated, staff feel valued and less time is spent re-doing tasks.

Communication enables information to be passed through within a business.

Can be:

External (customers)

Internal (workers)

Formal (A record is kept)

Informal (2 employees to each other)

Business Meetings

Group Communication

Chaired by a Manager

Discuss Ideas

Needs an Agenda and A chair person

Chair person

Opens Meeting

Over sees preparation of the Agenda

Maintains accurate list of who is attending

Takes the meeting through the agenda

Gives each member the opportunity to share their view

Draws meeting to a close

Make sure everyone understands decisions

Agenda

List of what will be discussed

Will be sent to all attending before the meeting starts

Name of group attending

Date/Time/Location

Matters Arising

Discussion Items

Date of next meeting

Formal

Record is kept

Can be checked

Charts, tables, diagrams, photos

Difficult to change what's recorded

Informal

2 employees talk

Used when management do not communicate effectively

Harmful and Inaccurate rumours

Verbal

Most common

Range from Casual conversation to formal meetings

Allows people to give immediate responce

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