Communication

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Oral/ verbal Communication

Can be used when needing to personally talk to customers or quickly contact clients and business partners.

Advantages

Quick

Personal

immediate response

feedback easily gained

useful for formal situations

useful for informal situations

easy to show emotion

understand the context

Disadvantages

response and the feedback can be miss interpreted

the receiver has little time to think of a response

can be influenced by emotions

can be interrupted by other and bad reception

language barriers and speech impediments

Types of verbal communication

Phone call

Face to face

Video conferencing

Tele conferencing

speeches

Electronic communication

is when two parties communicate via electronic devises. this is cheap and quick to send messages

Advantages

flexible and provides a range of communication techniques

can save time

money saving

fast way of sending important messages

can be sent across the world in seconds

cheaply send important documents

can be sent from pretty much anywhere with internet access

the messages can be stored pertinently

Disadvantages

can be abused by staff

can be misinterpreted

can easily be sent to the wrong person

managing software can become expensive

not always garented an immediate reply

types of electronic communication

email

fax

videos

telephones

tv

radio

podcast

internet

video call

social networking

Visual communication

visual communication is effective means of communication via the eye

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