Quiz
MGT Exam 3 (Chapters 9-12)
Fragen in diesem Quiz (80)
1Which of the following may be considered, legally, to be an employment test?
- Aonly application forms
- Bonly interviews and personality tests
- Cany procedure used in the employment selection decision process
- Dsmall talk before and after the interview
- Eonly personality tests
2Dora is conducting a performance appraisal for Sue, one of her employees. The company's performance appraisal form asks her to rate Sue's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Dora's is using a ______ appraisal system.
- A360-degree
- Bresults
- Ctrait
- Dbehaviorally anchored rating scale (BARS)
- EMBO
3When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the director took time to conduct a(n) __________.
- Aunstructured interview
- Bsituational interview
- Cperformance appraisal
- Dbehavioral-description interview
- Erealistic job preview
4Which of the following is a typical off-the-job training method?
- Acomputer-assisted instruction
- Bplanned work activities
- Crole-playing
- Dcoaching
- Ejob rotation
5Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________.
- Anot of legal concern because Maria is not suffering any economic injury
- Bsexual discrimination
- Ca quid pro quo harassment
- Da hostile work environment
- Enot of legal concern because none of the offensive materials are directed at Maria
6Typically the ________ in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).
- Aunion security clause
- Bcost-of-living adjustment (COLA) clause
- Cgivebacks clause
- Dright-to-work clause
- Eagency clause
7Which of the following is a good suggestion for managers when conducting interviews?
- AAfter the interview, write a short report with a quantitative score of the candidate's qualifications.
- BAsk about the candidate's family to show personal interest.
- CDo more than half of the talking to make sure you are sharing enough about the company and its culture.
- DThe resume should be used for selection of interview candidates only; ignore it thereafter.
- EAsk questions spontaneously to get the most straightforward answers from the candidate.
8Ricco, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should she choose?
- Avideotapes
- Brole-playing, practice, and discussion
- Ccomputer-aided training
- Dlectures
- Eworkbooks
9During a(n) _______________, Megan asked Jeff to tell her about a time when he was able to overcome some sort of adversity.
- Aunstructured interview
- Bperformance interview
- Csituational interview
- Drealistic job preview
- Ebehavioral description interview
10Which of the following is not an example of an incentive?
- Acommissions
- Bprofit-sharing plans
- Cbonuses
- Dstock options
- Eeducation reimbursements
11Allie has a degenerative eye disease that is causing her to gradually lose her eyesight. When Allie asked her employer to purchase a low-vision computer for her use at work, she was instead let go. This violates provisions of the __________.
- AOccupational Safety and Health Act (OSHA)
- BPatient Protection and Affordable Care Act
- CPrivacy Act
- DAmericans with Disabilities Act (ADA)
- EFamily and Medical Leave Act
12A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job __________________.
- Adescription
- Bspecification
- Cposting
- Drotation
- Eanalysis
13In 2011, when automakers began to create new jobs, new union hires were offered about half the pay ($14 an hour) that autoworkers were getting before ($28). This is an example of __________.
- Agivebacks
- Btwo-tier wage contracts
- Cunion security clauses
- Dcost-of-living adjustments
- Eincentives
14Haley, an HR manager, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents. Haley is performing which step of the training process?
- Aobjectives
- Bevaluation
- Cassessment
- Dimplementation
- Eselection
15For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of __________.
- Adisparate treatment
- Bbullying
- Cadverse impact
- Dreverse discrimination
- Equid pro quo
16After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________.
- Afavoritism
- Baffirmative action
- Cdiscrimination
- Dhostile work environment
- Equid pro quo
17The point of the performance appraisal is to __________.
- Astimulate better job performance
- Bavoid legal problems, especially discrimination complaints
- Cdemonstrate correct methods for work procedures
- Dprovide a paper trail of manager-employee interactions
- Emake sure that the subordinate's behavior is tightly controlled
18If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?
- Aadverse impact
- Bdisparate treatment
- Charassment
- Dwage gap
- Ereverse discrimination
19The type of appraisal that is most subject to validity problems due to evaluator bias is called ____________ evaluation.
- A360-degree feedback
- Bpersonality
- Cbehavioral
- Dobjective
- Etrait
20What is the final step in the strategic human resource management process?
- Aassess success of recruitment process
- Bplan future human resources needs
- Cperform appraisals of people
- Dorient, train, and develop people
- Erecruit and select people
21So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.
- Astructural
- Bpolitical
- Cfinancial
- Dsocial
- Edemographic
22A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation.
- Atransformational
- Bpersonnel
- Cproduct
- Dprocess
- Eadaptive
23Which of the following is an example of a proactive change?
- ACiara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
- BCiara cannot get permission to hire another person until her group misses several deadlines.
- CCiara is constantly "putting out fires," responding to daily crises in her group.
- DCiara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.
- ECiara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.
24Which of the following is the factor that most reduces an organization's ability to learn from failure?
- Aemployees who blame others for failure
- Bemployees who embrace a learning culture
- Cemployees with a high tolerance for ambiguity
- Demployees who like to experiment with multiple solutions
- Eemployees with a strong desire to acquire personal wealth
25The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?
- Aaddress job design
- Bwait until 2016 and see what the rate is then
- Cdeal with possible work overload
- Didentify possible employee role conflicts
- Eidentify causes of job dissatisfaction
26Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.
- Aradically innovative
- Binnovative
- Chighly complex
- Dfamiliar
- Eadaptive
27After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?
- Acontinuous improvement
- Bstabilizing
- Cunfreezing
- Dchanging
- Erefreezing
28During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.
- Aincremental
- Breactive
- Cadaptive
- Dinnovative
- Eradically innovative
29A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.
- Arefreezing
- Badaptation
- Cevaluation
- Dintervention
- Ediagnosis
30Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.
- Atechnological advancements
- Bhuman resource concerns
- Cmanagers' behavior
- Dsocial and political pressures
- Eshareholder, customer, and market changes
31The increasing diversity of the American workforce is an example of a(n) ______ force for change.
- Asocial and political
- Bpolitical
- Cdemographic
- Deconomic
- Emarket
32During Lewin's refreezing stage, managers should __________.
- Aprovide benchmarking results
- Bencourage and reinforce the desired change in the employees
- Cgive employees the tools for change
- Dmake employees dissatisfied with the present way of doing things
- Ereduce the barriers to change
33Which of the following is an effective way to deal with change and innovation?
- Ainsist on success
- Bincrease work rules and hierarchy
- Ccopy others' successes
- Djump right into it
- Ehave the courage to follow your ideas
34Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should __________.
- Afire and replace the team lead as an example to others
- Backnowledge the team for their effort
- Cignore the product failure
- Dstep down as director
- Edemote the team leader
35Four steps to making innovation happen within an organization include all of the following except ____.
- Aexecute well
- Bovercome employee resistance
- Cpunish failures
- Dgain allies by communicating your vision
- Erecognize problems and opportunities and devise solutions
36An innovative change involves ______ complexity, cost, and uncertainty.
- Aminimum
- Bno
- Chidden
- Dmoderate
- Eextreme
37Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.
- Ainside
- Bsocial or political
- Ctechnological
- Dmarket
- Edemographic
38Which of the following is not a way to encourage innovation?
- Asupporting innovation with investments of time and money
- Bwithholding raises and promotions when innovation attempts don't work out
- Cimplementing effective reward systems
- Dcreating a culture that celebrates failure
- Ereinforcing experimentation
39Which of the following sequences best describes how a manager can foster innovation in an organization?
- Adevise solutions, reorganize, change culture, stabilize system
- Brecognize problems, gain allies, overcome resistance, execute well
- Crecognize problems, train employees, devise solutions, execute well
- Dovercome resistance, empower employees, execute well, provide incentives
- Erecognize problems, overcome resistance, gain allies, penalize failures
40Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD.
- Adiagnosis
- Bevaluation
- Cchanging
- Dtreatment or intervention
- Efeedback
41Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.
- Anurture their self-efficacy
- Bprovide guided experiences
- Cavoid rewarding small successes
- Dgive positive feedback and constructive pointers
- Erole model and mentor them
42Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.
- Apoor job performance
- Blow job involvement
- Clow organizational commitment
- Dlow job satisfaction
- Epoor job enrichment
43People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.
- Aan internal locus of control
- Blow self-efficacy
- Chigh self-efficacy
- Dhigh self-monitoring
- Ean external locus of control
44Job satisfaction results in stronger ______ and lower levels of ______.
- Aperceived stress; life satisfaction
- Bjob involvement; work-life balance
- Corganizational commitment; perceived stress
- Dperceived stress; absenteeism
- Emotivation; life satisfaction
45______ has been associated with success for managers and salespeople.
- AExtroversion
- BOpenness to experience
- CConscientiousness
- DEmotional stability
- EAgreeableness
46Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.
- Abehavior
- Bawareness
- Cculture
- Dstrategy
- Edevelopment
47Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.
- Acognitive dissonance
- Bfundamental attribution
- Ccausal attribution
- Da self-serving bias
- Egroup behavior
48Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.
- Aunion affiliation
- Bmanagement status
- Cwork location
- Dethnicity
- Eseniority
49A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.
- Afundamental attribution bias
- Bthe halo effect
- Cself-serving bias
- Da self-fulfilling prophecy
- Eselective perception error
50The three components of ______ are affective, cognitive, and behavioral.
- Avalues
- Bstress
- Cpersonality
- Djob satisfaction
- Eattitudes
51Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.
- Athe halo effect
- Bcounterproductive work behaviors
- Cself-efficacy
- Dorganizational citizenship behaviors
- Eonboarding traits
52The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.
- Acognitive
- Baffective
- Cdecisional
- Dperceptual
- Ebehavioral
53Which of the following is the most common drug of abuse?
- Atranquilizers
- Bprescription pain medication
- Calcohol
- Dmethamphetamine
- Emarijuana
54Which of the following is not a symptom of negative stress?
- Ainsomnia
- Balcohol abuse
- Chostility
- Dheart attack
- Eslurred speech
55Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
- Aopenness to experience
- Bextroversion
- Cconscientiousness
- Dself-monitoring
- Eemotional stability
56Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?
- Aprovide employee assistance programs
- Bmake jobs interesting
- Cdevelop a more formal structure with close, authoritative supervision
- Dmake career counseling available
- Erecommend a holistic wellness approach
57Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?
- Areligion
- Bgeographic location
- Cincome
- Dpersonal habits
- Eseniority
58The Americans with Disabilities Act requires employers to _____.
- Ahire quotas of qualified persons with disabilities
- Breasonably accommodate an individual's disability
- Chire persons with disabilities to qualify for tax breaks
- Dactively solicit job applications from persons with disabilities
- Ehire all qualified persons with disabilities who apply
59Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.
- Afundamental attribution bias
- Bthe halo effect
- Cselective perception error
- Da self-fulfilling prophecy
- Eself-serving bias
60If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.
- Aavoid giving feedback
- Breinforce the employee's positive attributes and skills
- Cprovide frequent reminders about improving weaknesses
- Davoid delegating work to this employee
- Eredesign the work so that it is routine and structured
61The need for status, reputation, and recognition are part of _____.
- Asafety
- Bphysiological
- Cself-actualization
- Dlove
- Eesteem
62Which of the following is not a contingency factor in the job characteristics model?
- Askills
- Bautonomy
- Cdesire for personal growth
- Dknowledge
- Econtext satisfactions such as right working conditions and pay
63It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____.
- Aintrinsic motivation
- Bpunishment
- Cextinction
- Dexpectancy
- Enegative reinforcement
64The motivating potential score (MPS) is calculated as part of using _____.
- Agoal-setting theory
- Breinforcement theory
- Cthe job characteristics model
- Dequity theory
- EMcClelland's acquired needs theory
65An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?
- Alove
- Bself-actualization
- Csafety
- Dphysiological
- Eesteem
66Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?
- Alegitimate
- Bpersonal
- Corganizational
- Dautonomous
- Einstitutional
67Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.
- Apay-for-knowledge
- Bprofit-sharing
- Cbonus
- Dgainsharing
- Epay-for-performance
68Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.
- Ahigh need for achievement
- Bhigh need for attention
- Chigh need for affiliation
- Dhigh need for power
- Elow need for achievement
69McClelland's need for achievement corresponds most closely to _____.
- Aequity theory
- BDeci and Ryan's self-determination theory
- CMaslow's self-actualization needs
- Dexpectancy theory
- EHerzberg's hygiene factors
70The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.
- Atwo-factor theory
- Bequity theory
- Cexpectancy theory
- Dgoal-setting theory
- Ereinforcement theory
71When using goal-setting theory to motivate employees, managers should _____.
- Aset goals that are easily achievable
- Bset targets that are beyond employees' reach
- Cset general goals that are emotionally appealing
- Dhelp workers understand and accept the goals
- Ehold employees responsible for getting feedback
72Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following?
- Askill variety
- Btask significance
- Cfeedback
- Dtask identity
- Eautonomy
73Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10–20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?
- Alove
- Bequity
- Ccompetence
- Drelatedness
- Eautonomy
74After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ______ element of expectancy theory.
- Aexpectancy
- Boutcomes
- Cperformance
- Dinstrumentality
- Evalence
75According to Herzberg, which of the following is an example of a hygiene factor?
- Ainterpersonal relationships
- Bresponsibility
- Cadvancement
- Drecognition
- Ethe work itself
76According to Herzberg, which of the following is an example of a motivating factor?
- Apay
- Bsupervisors
- Cworking conditions
- Dcompany policy
- Ethe work itself
77A Scanlon plan is a type of ______ compensation plan.
- Abenchmarking
- Bgainsharing
- Cpay-for-knowledge
- Dpay-for-performance
- Eprofit-sharing
78Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____.
- Alow need for power
- Blow need for achievement
- Chigh need for affiliation
- Dhigh need for achievement
- Elow need for affiliation
79Research shows that simplified jobs lead to all the following except _____.
- Ajob dissatisfaction
- Blow personal growth
- Clow sense of accomplishment
- Dpoor mental health
- Eincreased productivity
80A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.
- Aautonomy
- Bfeedback
- Cskill variety
- Dtask identity
- Etask significance
Informationen
- Beschreibung
- MGT 301 Quiz am MGT Exam 3 (Chapters 9-12), erstellt von Natalie Balzert am 25/03/2017.
- Autor
- Natalie Balzert
- Sprache
- English
- Aufrufe
- 404
- Schlagwörter
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