8778177
Beschreibung
Quiz von william Hoover, aktualisiert more than 1 year ago
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Erstellt von william Hoover
vor etwa 7 Jahre
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Frage 1
Frage
Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Antworten
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Share New Ideas
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Rephrase Ideas
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Understand
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Implement Decisions
Frage 2
Frage
Physical appearance has nothing to do with effective communication.
Antworten
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True
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False
Frage 3
Frage
The first step in enhancing communication skills is to recognize that the work group will be
Antworten
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Young
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Diverse
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Fragmented
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Receptive
Frage 4
Frage
An e-mail message written in all capital letters
Antworten
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Has no impact on the receiver
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Is easier and faster than using a sentence capitalization format
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Ensures the receiver will read it first
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Is the equivalent of shouting
Frage 5
Frage
Once and e-mail message is in cyberspace, it is safe and will not be shared
Antworten
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True
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False
Frage 6
Frage
Information being circulated without a source of truth.
Antworten
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Rumor
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Informal communication
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Feedback
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Grapevine
Frage 7
Frage
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
Antworten
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True
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False
Frage 8
Frage
If someone is complaining loudly, before addressing the issue, it is best to
Antworten
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Tactfully move the person away from others
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Let the person know you wont tolerate the behavior
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Ignore the behavior until later
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Ignore the behavior all together
Frage 9
Frage
Written communications are not as important as they once were
Antworten
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True
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False
Frage 10
Frage
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
Antworten
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The Healthcare Information Technology Act
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The Patient Rights Act
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The Health Insurance Portability and Accountability Act
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The Patient Information Act
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