Quiz
CHL Chapter 5 Exam
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Questions in this quiz (10)
1Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
- AShare New Ideas
- BRephrase Ideas
- CUnderstand
- DImplement Decisions
2Physical appearance has nothing to do with effective communication.
- ATrue
- BFalse
3The first step in enhancing communication skills is to recognize that the work group will be
- AYoung
- BDiverse
- CFragmented
- DReceptive
4An e-mail message written in all capital letters
- AHas no impact on the receiver
- BIs easier and faster than using a sentence capitalization format
- CEnsures the receiver will read it first
- DIs the equivalent of shouting
5Once and e-mail message is in cyberspace, it is safe and will not be shared
- ATrue
- BFalse
6Information being circulated without a source of truth.
- ARumor
- BInformal communication
- CFeedback
- DGrapevine
7If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
- ATrue
- BFalse
8If someone is complaining loudly, before addressing the issue, it is best to
- ATactfully move the person away from others
- BLet the person know you wont tolerate the behavior
- CIgnore the behavior until later
- DIgnore the behavior all together
9Written communications are not as important as they once were
- ATrue
- BFalse
10This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
- AThe Healthcare Information Technology Act
- BThe Patient Rights Act
- CThe Health Insurance Portability and Accountability Act
- DThe Patient Information Act
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- Description
- Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 5 Exam, created by william Hoover on 03/05/2017.
- Author
- william Hoover
- Language
- English
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- 1,560
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