Flashcards
Gestión (Unit 1)
Cards in this deck (26)
- 1Quality is mainly focused on...The final product (although all those processes that lead to the obtention of the final product have gained a lot of importance)
- 2If quality is guaranteed in...In each of the processes separately, it could lead to a complete quality.
- 3A key element as competitors have been appearing in different sectors?THE CLIENT (nowadays are taken into account his expectations, needs, preferences and user's satisfaction).
- 4THE OBJECTIVETo guarantee the quality of the products / services by ensuring the quality of the processes.
- 5Quality can be improved by acting at 3 stages...- QUALITY CONTROL
-QUALITY ASSURANCE
-TOTAL QUALITY MANAGEMENT - 6- QUALITY CONTROLTo detect defects and remove the deficient ones.
"Control de alcoholemia" Borracho o no, Defectuoso o no. - 7-QUALITY ASSURANCETo look for the mistake that has caused the item to be deficient, so defects can be prevented.
"Seguro de calidad" El seguro previene la pérdida, golpe, etc. - 8-TOTAL QUALITY MANAGEMENTTo not stop inn what we already produce, to look for better ways and continuously improve.
"Control total de calidad" Siempre innovando. - 9What is quality?Quality is the set of properties and characteristics of a service that confer the ability TO MEET THE PROVISION OF THE BEST POSSIBLE SERVICES WITH A CERTAIN BUDGET.
- 10Do we measure quality?YES. The quality is measured and constructed.
- 11The quality of care will be defined by...The scientific community, the professional, the patient and society.
- 12Quality of care has three fundamental elements:-It uses human and material resources (humanos y pasta).
-It is based on the scientific knowledge.
-It makes a global approximation. - 13The quality of the health services will be the result of:-Health policies.
-The image perceived by the providers and recipients of care. - 14Quality of care involves considering the expectations and needs of the three groups:- PATIENTS
- PROFESSIONALS. They need resources.
- ADMINISTRATION (in charge of providing those necessary resources). - 15Investing in quality means:- Improving the attendance to the patients.
- Reducing all the inefficient variability.
- Intensifying the motivations of health professionals.
- Facilitating the exchanges with the expectations of the patients. - 16(Total) quality management focuses on:The quality of a product and the means to obtain it. Therefore, it uses quality assurance and process control to obtain a more consistent quality.
- 17The CIRCLE OF DEMING (este círculo tiene que salir DE MÍ: LA FARMACÉUTICA)It represents the steps to follow in quality management:
1) PLAN
2) DO (implement a solution)
3) VERIFY
4) ACT (make adjustments) - 18QUALITY CRITERION-DESIRABLE CONDITION
-Expressed QUALITATIVELY.
-IDEAL SITUATION.
-THE OBJECTIVE COMPONENT. - 19QUALITY CRITERION can be classified as:- Structure.
- Process.
- Result (mortality or adverse effects). - 20QUALITY STANDARD- The goal that is considered ACCEPTABLE.
- SUBJECTIVE (para unxs profesorxs: 5/10 y para otros: 4.5/10). - 21The DEGREE OR INDEX OF COMPLIANCE with a standardIt is the measure of the deviation obtained when applying the criterion.
- 22QUALITY INDICATOR (indicador=nº)- QUANTITATIVE MEASURE.
- To monitor, evaluate and improve the quality of the activities developed in patient care.
- It allows detecting deviations and implementing corrective measures.
- Usually, several indicators for each criterion. - 23Types of quality indicators:1. Registration or Sentinels (result is serious, undesirable and avoidable:
Ebola case).
2. Based on indices (nº of adverse reactions to a certain drug).
3. Tracers ("la trazabilidad", si en otro sitio no tienen ningún caso de efecto adverso como ese; entonces, mal servicio). - 24PARAMETERS TO MEASURE THE QUALITY OF CARE:1. Scientific-technical quality.
2. Efficacy, efficiency and effectiveness.
3. Accessibility.
4. Adequacy.
5. Satisfaction.
6. Acceptability (satisfaction+adherence).
7. Continuity.
8. Clinical safety. - 25New trends to measure healthcare quality:1. Information systems.
2. Case mix (=cohort).
3. Coordination between care levels (=protocolos). - 26Accreditation of health servicesIt is the process by which a health centre voluntarily submits to an external verification procedure, in order to evaluate its degree of compliance with criteria and standards previously stablished by an independent body.
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- Farmacia Flashcards on Gestión (Unit 1), created by Miriam Caballero Cerveró on 24/10/2021.
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- Miriam Caballero Cerveró
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