Flashcards
Services
Cards in this deck (15)
- 1Mega Trends to know more abt. services...
- 2Servitization Definition...
- 3Explain Tower of Babel...
- 4Definition of services: ancient...
- 5Definition of services: Hill, 1977...
- 6Definition of services: PPO...
- 7Definition of services: IHIP...
- 8Definition of services: II-View...
- 9Definition of services: III-View...
- 10ICT drives all III-Dimentions towards services and thus causes servitizationex: personalized watch (online shopping)
- 11Service-Dominant Logic vs. Goods-Dominant Logic...
- 12What do we need to co-create value?...
- 13Different types of electronic service encounters1. Technology-Free: customer and provider engaged directly to each other. technology doesn't play a role. (doctor)
2. T-assisted: provider rely on tech. (radiology)
3. T-facilitated: both parties have access to the same tech. (bank)
4. T-mediated: the only way customer and server interact to each other rely on tech.
5. T-generated: there is no human provider. cust. interact directly with tech. - 14Digitization vs. Digitalization...
- 15Digital Transformations: Definition and 3 Characteristics...
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- Flashcards on Services, created by gmt r on 20/10/2020.
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- gmt r
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