Knowledge Management

Knowledge Management

1. What

   • Generate, capture, codify, transfer knowledge

2. Who

   • Organization
     • Knowledge Expert
       • Associational
       • Motor Skills
       • Theoretical
     • Knowledge Seeker

3. Why

   • Impacts on people
     • Learning
     • Job Satisfaction
     • Adaptability
   • Impacts on process
     • Effectiveness
     • Efficiency
     • Innovation
   • Impacts on products
     • Value-added
     • Knowledge-based
   • Impacts on Organizational Performance
     • Scale economies
     • Scope economies

4. Hierarchy

   • Data
     • Facts
     • Raw numbers
     • Without Context
   • information
     • With context
     • Prcessed data
   • Knowledge
     • True belief
     • Information with direction
   • Intelligence
     • Human judgemental

5. Perspective

   • Subjective
     • State of Individual Mind
     • Practice
   • Objective
     • Objects
     • Access to Information
     • Capability

6. Types

   • Tacit/Explicit
     • Tacit
       • Insight
       • Intuition
     • Explicit
       • Expressed into words and numbers
   • Declarative/Procedural
     • Declarative
       • Know what
     • Procedural
       • Know how
   • General/Specific
     • Specific
       • Technical
       • Contextual
     • Generak

7. Reservoirs

   • People
     • Individual
     • Group
   • Artifacts
     • Practices
     • Technologies repositories
   • Organizational entities
     • Units
     • Organization
     • Inter-organizational

8. KM Foundations

   • KM Infrastructure
     • Culture
       • Norms
       • Beliefs
     • Structure
     • IT Infrastructure
       • Raw technologies
         • Storage
         • Processing data
         • Network
     • Common knowlledge
     • Physical environment
   • KM Mechanisme
     • Short term
       • Example
         • learning by doing, on-the-job training, learning by observation, and face-to-face meetings
     • Long term
       • Example
         • hiring CKO, organizational policies, standards,
   • KM Technologies
     • Artificial Intelligence
     • Web 2.0

9. KM Solution

   • KM Process
     • Discovery
     • Capture
     • Application
     • Sharing
   • KM System
     • Knowledge Discovery Systems
       • Combination
       • Socialization
     • Knowledge Capture Systems
       • Externalization
       • Internallization
     • Knowledge Sharing Systems
       • Exchange
       • Socialization
     • Knowledge Application Systems
       • Routines
       • Directions