Process

Process

1. any transformation that converts inputs to outputs

   • It's defined by
     • inputs-outputs
       • The objective of outputs
         • Products
           • Defined by atributes
             • Cost
             • Response-time
             • Product variety
             • Product quality
     • Resources
     • Activities
     • Flow units
     • Information
       • capital
       • labor

2. The efficiency of the process is determined by

   • perfomance measures
     • Financial
       • Value and costs
     • External
       • service cost, response time, variety, and quality
     • Internal
       • processing cost, flow time, process flexibility, and output quality.
   • Goals of the process

3. process attributes

   • Process cost
   • Process flow time
   • Process flexibility
   • Process quality

4. Enabling process success

   • its ability to meet or exceed customer expectations in a cost-effective manner
     • Metric identification
       • provide information to the manager to plan and control the process
     • process planing
       • identify goals
     • process control
       • aspect tactic of the administration of the process
     • process improvement

5. Process architecture

   • Consists the types of resources used to perform the activities and their physical layout in the processing network
     • JOB SHOP
       • Flexible resources to produce low volume of costume and variaty of products
     • FLOW SHOP
       • limited resource in homeworks but with high precission and speed

6. Bussiness processes

   • Bussiness process
     • network of activites separate by buffers, its done with resources
   • Process design
     • Estructure of the bussiness process
   • Process flow managment
     • How to operate the process with a certain time
       • and location of resources for the performance process

7. Operations strategy and management

   • strategy is a plan to achieve objectives
   • Estrategic positioning and operational effectiveness
     • Competitive product space
       • defines those positions that the firm wants to occupy in its competitive product space
     • Strategic Positioning
       • representation of the firm’s product portfolio as measured along the four dimensions or product attributes
     • Operational Effectiveness
       • process competencies that support the given strategic position
   • the strategy herarchy
     • corporate strategy
       • businesses in which the corporation will participate and specifies how key corporate resources will be acquired and allocated to each business.
     • Functional strategy
       • define the purpose for marketing, operations, and finance
     • bussiness strategy
       • the purpose of each division or business unit in terms of the attributes of the products that it will offer and the market segments that it will serve
     • operations strategy
       • configures business processes that best enable a firm to produce and deliver the products specified by the business strategy.
   • Estrategic fit
     • consistency between the strategic position that a firm seeks and the competencies of its process architecture and managerial policies

8. By Luis Felipe Guerrero