Emotional interaction

Emotional interaction

1. Emotions and the User Experience

   • Considers emotions
   • Empathize with the user
   • Baumeister (2007)
     • Emotions
       • Simple and short-lived
       • Complex and long-lasting
   • Norman (2005)
     • Happiness
       • More creative
       • Less focused
       • More likely to cope with minor problems
     • Anger / anxiety
       • Less tolerant
     • Role of emotion in design
       • Fun product
         • Designers "can get away with more"
       • Serious product
         • "Require a lot more care"
           • Clear
           • Unambiguous
           • Example: a car
   • Ortony (2005)
     • Model of emotional design
       • Visceral design
         • Good look, feel, and sound
       • Behavioral design
         • Usability
       • Reflective design
         • Meaning and personal value in a particular culture

2. Expressive interfaces

   • Transmit emotional states
   • Provoke emotional responses in users
   • Indicate system status
     • Dynamic icons
       • Recycle bin expanding when a file is placed in it
     • Animations
       • A sand clock to say the computer is busy
     • Spoken messages
       • GPS
     • Sonifications
       • "Ding" for a new email
     • Vibrotactile feedback
       • Smartphone buzzes
   • Aesthetic
     • Can have a positive impact on perception of usability

3. Annoying interfaces

   • Negative emotional responses
     • Anger
     • Disgust
   • Something simple turns out complex
     • Examples
       • Remote controls
       • Printers
       • Digital alarm clocks
       • USB cables
     • Methods to get the user familiarized
       • Sometimes they backfire
         • Friendly agents
           • Bob
           • Clippy

4. Detecting emotions and emotional technology

   • Affective computing
     • Systems that try to recognize and mimic emotions like humans
   • Automatic emotion analysis
     • Analyze users' emotions to predict aspects of their behavior
       • Cameras
       • Bio-sensors
       • Motion capture systems
   • Emotion assessing technology
     • Analyze users' engagement to digital content
   • Other indirect methods
     • Eye-tracking
     • Speech
     • Words used online

5. Persuasive Technologies and Behavioral Change

   • Designs that change people's behaviors
   • Interactive persuasion techniques
     • One-click mechanism (Amazon)
     • Recommender systems

6. Anthropomorphism and Zoomorphism

   • A: human qualities to animals or objects
   • Z: shaping of an object in animal form

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