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ITIL - Information Technology InfraestructureLibrary

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Conceitos de ITIL
José Emilio Fernandes
Mind Map by José Emilio Fernandes, updated more than 1 year ago
José Emilio Fernandes
Created by José Emilio Fernandes over 6 years ago
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Resource summary

ITIL - Information Technology InfraestructureLibrary
  1. Biblioteca de Infraestrutura de Tecnologia da Informação
    1. É uma estrutura, um conjunto de diretrizes de práticas recomendadas que visa ajustar pessoas, processos e tecnologia para aumentar a eficiência do gerenciamento de serviços.
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