Understanding Process and Process Redesign

Understanding Process and Process Redesign

1. What's a process?

   • Process: End to end work across the enterprise , a designed group of related tasks that together create customer value.

2. Why are they important?

   • The iron triangle of customer/results/process
   • Every organization has processes

3. Types of Processes

   • CORE: What customers will pay for a new product development
   • Enabling: What needs to be done, but customers won't pay for IT, HR, FINANCE
   • Governing: What holds the enterprise together: Strategic Planning

4. 3 Types of work

   • Value - Added
   • Non - Value Added
     • Logging , Prioritizing , Assigning , Scheduling , Inspecting , Checking , Meeting , Managing , Auditing
   • Waste
     • Errors , Rework , Waiting , Redundant Activities , Pointless Work

5. Approaches to performance improvement

   • Downsize, automate, hire consultants, reorganize, outsource, restructure, hire more consultants.

6. 3 Flavors of process improvement

   • Bottoms - up: Lean and Six sigma
   • Process Redesign: L1 and L2 focus, cross functional
   • Business process reengineering: Big and Bigger, years

7. Ways to Think about and represent a business

   • Balance sheet, product catalogue, customer List, mission statement, values card

8. The Process Owner

   • A senior individual with accountability and authority for the end to end performance of a process
   • Evolution
   • Requisites

Images and files in the map