Mind map
DELIVERING AT PACE
Mind map: delivering at pace
Map content
DELIVERING AT PACE
QUALITY RESULTS POOR NEGATIVELY IMPACTING KPI'S
VOLUNTEERED TO MAKE IMPROVEMENTS, 2.0% AIM
RESEARCHED WHAT WAS CONTRIBUTING TO POOR RESULTS
IDENTIFIED COMMON TRENDS WITH LOCATING GUIDANCE THROUGH TEAM DISCUSSIONS/QSC
- MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
- UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED ELECTRONIC HELPCARD WITH HYPERLINKS
- REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
- EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
- SHADOWING TO OBSERVE USING GUIDANCE EFFECTIVELY
- EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
- REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
- UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED ELECTRONIC HELPCARD WITH HYPERLINKS
- MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
PROPOSED ACTION PLAN WITH LONGER TERM SOLUTIONS WHILST ANTICIPATING POTENTIAL CHALLENGES
IMPROVEMENT FROM 96.70% TO 98.72% = 2.02% IMPROVEMENT EXCEEDING TARGETS