Research Instruments (Questionnaires)

Research Instruments (Questionnaires)

1. Uses

   • • Test the professional skills of employees and candidates. • Examine the participants in the course at the end of the course. • Evaluate the course, including the facilities, content, and instructor. • Survey employee and customer satisfaction. • Evaluate an employee's job performance.

2. Definition

   • A questionnaire asks a series of questions to extract certain information from a group of people. It allows to collect information and data for its tabulation, classification, description and analysis in a study or investigation.

3. Types

   • The mail survey. The group-administered questionnaire. The household drop-off survey. (hybrid of the mail and the group-administered survey).

4. Data analysis

   • Most questionnaires require respondents to register replies to questions by ticking boxes, completing statements, or by providing written replies according to the question type. Answers or responses are coded. This allows the data from questionnaires to be gathered quickly and then presented in a form more useable for subsequent analysis

5. Issues

   • You have to use short and clear instructions to the respondent, at relevant places in the questionnaire

6. Limitations

   • Leading questions, Complicated questions, Irritating questions, Ambiguous or unclear questions, Too many open-ended questions