Problem

Problem

1. If the problem is Undesirable & Complex

   • Find out the particular group of people

2. Understand

   • Communicating
     • Conduct Interviews
       • Define a Focus
         • Brainstrom possible Questions
           • Prepare and Organise
             • Ask Suitable Questions
               • Record the Answers
                 • From the collected Data
                   • Interpretation
                     • Patterns
                     • Causes & Consequences
                   • Synthesis
                     • Insights
                       • Derive Goals
                         • Define Scenarios
                           • Define Personas
                             • Explain the Problem
                               • Argument
       • Don't ask
         • Double-Negatives
         • Loading Questions
         • Loaded Questions
     • Contexutal Inquiry
       • Define Focus
         • Perform Inquiry & Direct Observations
           • Create a Partnership
             • Record the Answers
     • Conducting Surveys
       • Collect the data
     • Secondary research
       • Collect the data

3. Analyse

   • Cause
   • Consequences