Specification Content

Page 1

Setting Human Resource Objectives

The value of setting human resource objectives - includes; employee engagement and involvement, talent development, training, diversity, alignment of values, number/skills/location of employees

Internal and external influences on human resource objectives and decision - influences include; soft and hard human resource management approaches

Page 2

Analysing Human Resource Performance

Calculating and interpreting human resource data - calculations and interpretation of; labour turnover and retention rates, labour productivity, employee costs as a percentage of turnover and labour cost per unit

The use of data for human resource decision making and planning

Page 3

Making Human Resource Decisions : Improving Organisational Design and Managing The Human Resource Flow

Influences on job design - including the Hackman and Oldham model

Influences on organisational design : decisions including; authority, span, hierarchy, delegation, centralisation and decentralisation

Influences on delegation, centralisation and decentralisation

The value of changing job and organisational design

How managing the human resource flow helps meet human resource objectives - includes; human resource plan, recruitment, training, redeployment and redundancy

Page 4

Making Human Resource Decisions : Improving Motivation and Engagement

Benefits of motivated and engaged employees - motivational theories include; Frederick Taylor and workers motivated by pay (Theory of Scientific Management), Maslow's Hierarchy of Needs and Herzberg's Two Factor Theory

How to improve employee engagement and motivation - financial methods include; piece rate pay, commission, salary schemes and performance related pay

The value of theories of motivation

The use of financial methods of motivation

The use of non-financial methods of motivating employees - includes; job enrichment, job empowerment, job rotation, recognition, offering free child care

Influences on the choice of assessment of the effectiveness of financial and non-financial reward systems

Page 5

Making Human Resource Decisions : Improving Employer-Employee Relations

Influences on the extent and methods of employee involvement in decision making - employee representation methods include; trade unions and works councils

How to manage and improve employer-employee communications and relations

Value of good employer-employee relations