Quiz
Retail E-Commerce Quiz
Questions in this quiz (6)
1If a customer posts a complaint on social media, within what time would the majority of people expect a response?
- A15-30 mins
- Bwithin an hour
- Cwithin 1 working day
2What is the best description of 'showrooming' ?
- AHaving an interactive view of your shop on-line
- BThe idea that people can view products on-line and collect them in store
- CThe trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.
3By 2017, roughly what proportion of retail sales are predicted to be on-line?
- A20-40%
- B40-60%
- C60-80%
4Which of the following would be the best way to utilise a click and collect transaction?
- AEnsure they are dealt with as quickly as possible, with the minimum of interaction
- BAim to get involved with the customer in an attempt to sell add-on products
- CAim to make the transaction last longer to try and keep the customer in store.
5How staff and management interact with our brands social media can have an effect on our own store's image.
- ATrue
- BFalse
6If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?
- ANext Day from 1pm
- BTwo days later from 1pm
- C3 working days later from 1pm
Information
- Description
- 5 question multiple choice quiz on e-commerce/social media in Retail
- Author
- Chris McMinn
- Language
- English
- Views
- 186
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