Quiz
Intro To Human Resources Chapter 9,10,11
Questions in this quiz (74)
1Unions have a role in organizations because some degree of conflict is inevitable between workers and management
- ATrue
- BFalse
2The Canadian Labour Congress is Canada's largest labour union.
- ATrue
- BFalse
3Administration of the collective agreement largely takes place at the local union level.
- ATrue
- BFalse
4The overall rate of unionization (union density) has been increasing during the last decade.
- ATrue
- BFalse
5In 2011, women outnumbered men in the workforce and as members of unions.
- ATrue
- BFalse
6The Rand Formula makes the payment of union dues voluntary for members.
- ATrue
- BFalse
7In Canada, labour relations is primarily a provincial/territorial responsibility.
- ATrue
- BFalse
8Unions can be certified (voted in) and decertified (voted out).
- ATrue
- BFalse
9. Over the last two decades, the use of joint labour-management committees has declined.
- ATrue
- BFalse
10A lockout is initiated by the employer.
- ATrue
- BFalse
11The country in which an organization's headquarters is located is the home country.
- ATrue
- BFalse
12A multinational company represents the highest level of global participation.
- ATrue
- BFalse
13Canada has a high power distance and long-term orientation culture.
- ATrue
- BFalse
14Job design aimed at employee involvement can be problematic in cultures with high power distance.
- ATrue
- BFalse
15An organization that expands internationally does not require expertise in the host country's legal system because the organization is only required to adhere to the home country's laws and regulations.
- ATrue
- BFalse
16Organizations fill many key foreign positions with home-country or third-country nationals.
- ATrue
- BFalse
17Virtual expatriates are employees who never return to the home country, but rather spend their entire careers moving from one foreign assignment to another.
- ATrue
- BFalse
18Tax equalization allowance ensures that the worker neither gains nor loses with regards to tax liability as a result of an international assignment.
- ATrue
- BFalse
19Validation involves giving expatriates recognition for their international service when they return home.
- ATrue
- BFalse
20According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.
- ATrue
- BFalse
21One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
- ATrue
- BFalse
22A learning culture creates the conditions in which managers encourage flexibility and experimentation.
- ATrue
- BFalse
23Employee engagement refers to giving employees responsibility and authority to make decisions.
- ATrue
- BFalse
24The usual way to measure satisfaction or engagement is with a survey.
- ATrue
- BFalse
25An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.
- ATrue
- BFalse
26Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.
- ATrue
- BFalse
27An official written warning is the usual first step in progressive discipline.
- ATrue
- BFalse
28It is estimated that the majority of mergers and acquisitions actually reduce shareholder value.
- ATrue
- BFalse
29An expert system is designed to recommend the same actions that a human expert would in a similar situation.
- ATrue
- BFalse
30A benefit of self-service is that employees can help themselves to information they need when they need it, instead of contacting an HR staff person.
- ATrue
- BFalse
31Which of the following is NOT an element of a high-performance work system?
- AOrganizational structure
- BReward systems
- CTask design
- DInformation systems
- EAll of the above are elements of a high-performance work system
32High-performance work systems yield all but one of the following. Identify the exception.
- AHigh product quality
- BHigher employee turnover
- CHigher productivity
- DHigher profits
- ESatisfied customers
33An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):
- Ae-learning organization.
- Badaptive organization.
- Clearning organization.
- Dnext-generation organization.
- Eknowledge organization.
34Some organizations are moving beyond concern with job satisfaction and are attempting to cultivate ____________ where employees are satisfied, committed to, and prepared to support what is important to the organization.
- Aemployee retention
- Bemployee engagement
- Cemployee equity
- Dsuperior results
- Emanagerial engagement
35A meeting of a departing employee with the employee's supervisor and/or human resource specialist to discuss the employee's reasons for leaving is called a(n):
- Astay interview.
- Bsurvey
- Cexit interview.
- Dretention bonus.
- Enone of the above.
36Turnover initiated by employees (when the organization would prefer to keep them) is called:
- Ainvoluntary turnover.
- Bdissatisfaction turnover.
- Cconstructive turnover.
- Dvoluntary turnover.
- Eseverance
37What is the usual first step in a progressive discipline system?
- ATermination
- BTemporary suspension
- COfficial written warning
- DVerbal warning
- EThreat of a temporary suspension
38Creating a formal discipline process is a primary responsibility of:
- Athe human resource department.
- Bsupervisors and line managers.
- Cemployees (unions).
- Dthe government.
- Eall of the above.
39The more socially and environmentally responsible a company is:
- Athe lower profits will be.
- Bthe lower the company's satisfaction scores will be.
- Cthe lower the company's employee engagement scores will be.
- Dthe lower the company's total shareholder returns will be.
- Ethe more attractive it becomes as an employer.
40Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?
- Ae-HRM
- BTransaction processing
- CExpert systems
- DOutsourcing
- EDecision support systems
41You wish to test a range of assumptions about the availability of a certain skill in the labour market by looking at the impact of the assumptions on the success of different recruiting plans. Which one of the following systems would you use?
- ADecision support system
- BExpert system
- CE-HRM system
- DHuman Resource Information System
- ETransactional processing system
42A computer system that incorporates the decision rules used by people who are considered to have expertise in a certain area is a(n):
- Adecision support system.
- Bexpert system.
- CE-HRM system.
- Dtransactional processing system.
- EHuman Resource Information System.
43A growing trend related to HR technology requires employees to handle many job-related tasks (such as applications for reimbursement and updates to personal information). This is referred to as:
- AHR 24/7.
- Benhanced HR customer service.
- Cself-service.
- Dself-selection.
- Eself-direction.
44A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):
- AHRM analysis.
- BHRM needs assessment.
- CHRM outcome review.
- DHRM audit.
- Enone of the above.
45An individual who was born in Canada and is currently working in Spain for a company headquartered in Germany would be considered a:
- Ahome-country national.
- Bhost-country national.
- Cthird-country national.
- Dhome-country expatriate.
- Enone of the above.
46A firm that is currently shipping domestically produced items to other countries to be sold there is at what level of international participation?
- AExporting
- BSubsidiary operations
- CMultinational
- DGlobal
- EHost-country consolidation
47What type of organization operates at the highest level of involvement in the global marketplace?
- AExporting
- BDomestic
- CInternational
- DMultinational
- EGlobal
48The most important influence on international HRM is the _________ of the country in which a facility is located.
- Apolitical-legal system
- Beducational system
- Cculture
- Deconomic system
- Epower distance
49Valuing achievement, money making, assertiveness, and competition are associated with what type of culture?
- AShort-term orientation
- BMasculine culture
- CHigh power distance culture
- DFeminine culture
- EHigh uncertainty avoidance
50What type of cultures tend to have much flatter pay structures?
- AMasculine
- BLow uncertainty avoidance
- CHigh power distance
- DCollectivist
- ELong-term orientation
51As an HR specialist in workforce planning, in which country would you experience the greatest freedom in reducing your company's workforce in response to a forecasted oversupply of workers?
- ACanada
- BGermany
- CDenmark
- DFrance
- ESweden
52The emotions that accompany an overseas assignment tend to follow a cycle of:
- Ahoneymoon, culture shock, recovery, and adjustment.
- Bculture shock, honeymoon, learning, and adjustment.
- Choneymoon, learning, culture shock, and adjustment.
- Dlearning, culture shock, adjustment, and honeymoon
- Ehoneymoon, recovery, culture shock, and return.
53Canada is high in:
- Apower distance.
- Bindividualism.
- Cuncertainty avoidance.
- Dlong-term orientation.
- Eall of the above.
54According to research, the factor that most strongly influences whether an employee completes a foreign assignment is:
- Aflexibility.
- Bjob knowledge.
- Ccomfort of the employee's spouse and family.
- Dpay.
- Eability to speak the foreign country's language.
55Employees from cultures high in power distance would expect and respond best to a training session where:
- Athey are able to discuss and ask questions about the training content.
- Ba formal instructional environment exists, with a structured agenda and timetable.
- Can impromptu style is used.
- Dthe trainer is an expert.
- Etrainees are asked to complete follow-up activities, such as development plans and other assignments.
56Training known as cross-cultural preparation is needed during which phase or phases of an international assignment?
- APreparation for departure
- BDuring the assignment
- CPreparation for the return home
- DAll of the answers are correct.
- EOnly "a" and "b."
57Most organizations adjust expatriates' compensation so that it gives the employee:
- AA: the same standard of living as in the home country.
- BB: extra pay for any hardships of locating globally.
- CC: host country's prevailing wage.
- Dboth "a" and "b."
- Eboth "b" and "c."
58The approach to compensating and rewarding expatriates that equalizes the purchasing power of the expatriate manager with that of employees in similar positions in the home country and provides incentives to offset any hardships incurred in the location is known as:
- Athe international approach.
- Bthe balance sheet approach.
- Cthe equalization approach.
- Dthe host-country approach.
- Ethe flexible benefits approach.
59The process of preparing a person to return from a foreign assignment and assisting him or her with that reentry is known as:
- Areorientation.
- Bexpatriation.
- Crepatriation.
- Dvalidation.
- Eremuneration.
60Unions have a role because some degree of ____________ is inevitable between workers and management.
- Aassociation
- Bconflict
- Cviolence
- Ddiscussion
- Ework
61An industrial union is characterized by which one of the following?
- AMembers are all in the same occupation.
- BUnion leaders may try to limit the number of members in order to maintain high wages.
- CMembers are linked by their work in a particular industry.
- DMembers change employers more frequently than in other types of unions.
- EMembers all have a particular skill or occupation.
62Which union federation has the largest coverage affiliation in Canada?
- AThe federal government
- BIndustrial unions
- CThe Canadian Labour Congress (CLC)
- DThe American Federation of Labor and Congress of Industrial Organizations (AFL-CIO)
- EThe Chamber of Commerce
63__________ is Canada's largest union.
- ACanadian Union of Public Employees
- BCanadian Teachers' Federation
- CPublic Service Alliance of Canada
- DCommunications, Energy and Paperworkers Union of Canada
- ENone of the above.
64In Canada, union membership is least concentrated in which of the following sectors?
- AAccommodation and food
- BPublic administration
- CEducation
- DHealth care
- EMining, quarrying, oil and gas
65Which of the following is NOT a reason for the increase in women membership in unions?
- ANumber of women in the highly unionized public sector.
- BNumber for women in the paid workforce.
- CNumber of women employed in nontraditional male-dominated occupations and industries.
- DUnionization of part-time employees (many of whom are women).
- EMen leaving the workforce.
66On average, union members receive ___________ wages and benefits than nonunion workers.
- AA: lower
- BB: higher
- CC: the same
- DD: more complicated
- Eboth "a" and "d."
67A union security provision making payment of union dues mandatory even if the worker is not a member of the union is:
- Athe Rand Formula.
- BLabour Relations Board.
- Ccheckoff provision.
- Dsocial unionism formula.
- Eclosed shop.
68Union security provisions are ways to address unions' concerns about _________, i.e. employees who benefit from union activities without belonging to a union.
- Afree spirits
- Brandom riders
- Cprivate sector employees
- Dfree riders
- Efree loaders
69A prohibited conduct of an employer, union, or individual under the relevant labour legislation is called a(n):
- Ainappropriate act.
- Bunfair labour practice.
- Cinappropriate labour practice.
- Dessential bargaining right.
- Enone of the above.
70A Labour Relations Board has the authority to:
- Adismiss employees.
- Bincrease wages.
- Cshut down plants.
- Dinterpret and enforce relevant labour laws.
- Eall of the above.
71Union members have the right to vote out an existing union. This action is called:
- Afiring the union.
- Bsuspending the union.
- Cdecertifying the union.
- Ddeorganizing the union.
- EActually, it is not possible to vote out an existing union.
72When bargaining looks for win-win solutions it is an example of:
- Athe application of the Rand Formula.
- Bdistributive bargaining.
- Cintegrative bargaining.
- Dsocial unionism formula.
- Eattitudinal structuring.
73__________________ is a collective decision of the union members not to work or to slow down until certain demands or conditions are met.
- AA strike
- BA lockout
- CPicketing
- DCollective bargaining
- EArbitration
74A conflict resolution procedure in which a binding settlement is determined is:
- Aa strike.
- Bconciliation.
- Cmediation.
- Darbitration.
- Ea grievance.
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- Description
- this is a quiz for NBCC Intro to HR students final test on chapters 9-11
- Author
- Bradford Richard
- Language
- English
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- History
- Created on 13 Dec 2015 · updated on 17 Dec 2016
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