KNOWLEDGE MANAGEMENT

Question 1

What is Knowledge Management?

Accepted Answer

Creating, managing, sharing & using knowledge.

Answer

Theoretical or practical understanding of a subject.

Answer

Familiarity, awareness or understanding of something.

Answer

The process of dealing with or controlling things or people.

Question 2

This knowledge is usually 80% of the total of an organization's knowledge.

Accepted Answer

The people Knowledge

Answer

Explicit knowledge

Answer

Organized knowledge

Answer

Document

Question 3

Lack of interest towards the knowledge. What is the solution?

Accepted Answer

Knowledge is promoted & repackaged to be more attractive.

Answer

Skills are captured & retained within the organizations.

Answer

Communication is the vehicle to create awareness.

Question 4

All the following benefits of Knowledge Management, EXCEPT

Accepted Answer

Decrease daily staff productivity.

Answer

Reduced operational risk & cost.

Answer

Quick access to accurate information.

Answer

Effective sharing & input from experts.

Question 5

Knowledge Management has a significant positive relationship with perceived performance of ____________

Accepted Answer

Telekom Malaysia (TM)

Answer

PETROLIAM NASIONAL BERHAD (PETRONAS)

Answer

Tenaga Nasional Berhad (TNB)

Answer

Bank Negara Malaysia (BNM)

Question 6

What is the program aim at building people's skills & capability?

Accepted Answer

Community of Practice (CoP)

Answer

EXPRESSO

Answer

KM Tools and Repository

Answer

Knowledge Mapping

Question 7

What is Knowledge Mapping?

Accepted Answer

Assess and analyse operational knowledge requirements, gaps leading to KM interventions.

Answer

Capture, share and re-use LL from past projects - to minimize repeated mistakes and replicate successes.

Answer

Capture and share proven practice at one location that can be replicated at other site.

Answer

Facilitates in institutionalizing process knowledge to ensure consistent delivery/ output.

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