Flashcards
Chapter 4
Cards in this deck (13)
- 1What is a non-routine task? Give an example.Non-routine tasks are unpredictable and can cause problems in the business e.g. if they don't have the resources to perform them.
For example, setting up a new branch, looking for new premises, recruiting staff or building work. - 2What is a routine task? Give an example.Routine tasks are ones done regularly possibly in order to survive and vary depending on the business and the area of it.
For example, checking electrical equipment for legal and safety reasons, perhaps annually. - 3What are decision makers?Someone who is responsible for taking other views of employees, but they are responsible for making final choices in the business
- 4Who are the decision makers?The decision makers in the business are usually managers and directors at the top of the business hierarchy.
- 5What is planning?Is preparing resources, information, and actions before an event or before making a decision
- 6What are the consequences of poor planning? Give an examplePoor planning in all resources in the business could cause shortages - e.g. stock must be available continuously, and there must be enough staff to enable the business to carry out. If not, customers could be unhappy and if it is regular, they would move to another service. Whether it's through lack of stock or slow service.
- 7What do you need to consider when planning for a meeting?- Who needs to attend
-What will be needed (resources)
-That they are allowed to reach a conclusion on a decision
-Is the meeting small enough so people can discuss their views
-Chairperson to monitor the proceedings
-Secretary to take down minutes of the meeting - 8What is an agenda?It is a list of items to be discussed at a formal meeting in chronological order, sent to all those attending to set out what is going to be discussed at the meeting and allows people to gather their thoughts and views before attending.
- 9What is typically included in an agenda?-Apologies for any absences.
-Date and time of the meeting
-Matters from the minutes of the last meeting (to allow corrections)
- Then, the main topic discussion itself
-Any other business (any outside issues)
-Date and time of next meeting - 10What is delegation?The passing of authority to someone lower down the hierarchy
- 11What is centralised organisation?Where the decisions are made by one manager at the top of the organisation
- 12What is decentralised organisation?Where an organisation's decisions are delegated to people lower down the management structure
- 13What are minutes?A record of what happens at a meeting, taken by the meeting secretary
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- Cambridge IGCSE ICT (Chapter 4 Business Management and Planning) Flashcards on Chapter 4, created by lovelylaw2 on 13/09/2013.
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- lovelylaw2
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