Test
Attitudes and Careers
Este test tiene tipos de pregunta que se abren en el reproductor de siempre.
Preguntas del test (12)
1Is the statement correct excellent service causes customers to return
- AVerdadero
- BFalso
2Am attitude is the way you react to a situation
- AVerdadero
- BFalso
3three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
- Adoctor
- Bnurse
- Caccountant
4Types of attitudes [blank_start]are[blank_end]
- ANeutral Negative Positive
- BNeutral Negative
- CNegative Positive
- DPositive Neutral Indifferent
5The goal of the tourism industry is to ensure that visitors never return to The Bahamas
- AVerdadero
- BFalso
6Choose the behaviors to avoid
- ADon’t argue with manager
- BDon’t rationalize
- CDon’t defend
- DDon’t serve uncooked food
- EBe nice to customers
- FNever over promise
7Choose the personalities of people in the tourism industry
- ATeam player
- BNegative attitudes
- CBe perfect
- DGood communicator
- EPatient
- FDo as told
8Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
- Ayou
- Bway
- Chow
- Dsay
9Four basic needs of a customers
- ACoupons
- BExcellent service
- CFeel important
- DComfort
- ETo be understood
- FTo feel welcome
- GThe need for directions
10Why do customers complain
- AThey are confused
- BIn a bad mood
- CThey may just be a complainer
- DDon’t want to be there
11Why do customers complain
- AFeelings are hurt
- BHotel too expensive
- CDon’t like the food they serve
- DMay be a complainer
12Can you give excellent service by only know information
- AVerdadero
- BFalso
Información
- Descripción
- Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.
- Autor
- Courtney Edgecombe
- Idioma
- English
- Visitas
- 14
- Etiquetas
- Valoración
- Aún sin valoraciones Valora este test