Quiz
Attitudes and Careers
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Questions in this quiz (12)
1Is the statement correct excellent service causes customers to return
- ATrue
- BFalse
2Am attitude is the way you react to a situation
- ATrue
- BFalse
3three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
- Adoctor
- Bnurse
- Caccountant
4Types of attitudes [blank_start]are[blank_end]
- ANeutral Negative Positive
- BNeutral Negative
- CNegative Positive
- DPositive Neutral Indifferent
5The goal of the tourism industry is to ensure that visitors never return to The Bahamas
- ATrue
- BFalse
6Choose the behaviors to avoid
- ADon’t argue with manager
- BDon’t rationalize
- CDon’t defend
- DDon’t serve uncooked food
- EBe nice to customers
- FNever over promise
7Choose the personalities of people in the tourism industry
- ATeam player
- BNegative attitudes
- CBe perfect
- DGood communicator
- EPatient
- FDo as told
8Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
- Ayou
- Bway
- Chow
- Dsay
9Four basic needs of a customers
- ACoupons
- BExcellent service
- CFeel important
- DComfort
- ETo be understood
- FTo feel welcome
- GThe need for directions
10Why do customers complain
- AThey are confused
- BIn a bad mood
- CThey may just be a complainer
- DDon’t want to be there
11Why do customers complain
- AFeelings are hurt
- BHotel too expensive
- CDon’t like the food they serve
- DMay be a complainer
12Can you give excellent service by only know information
- ATrue
- BFalse
Information
- Description
- Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.
- Author
- Courtney Edgecombe
- Language
- English
- Views
- 14
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