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Human Relations, Part 1
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- 1Human RelationsThis is the term for the skills that help people get along with one another. (The study of how people get along with one another)
- 2What is the goal of Human Relations?Help people positively interact with one another.
- 3What is the most important ingredient in Human Relations?You are.
- 4ReinforcementA reward that follows something you do.
Reinforcement comes in many forms ranging from getting an A on a test (Reinforcement from studying) to winning money from a lottery ticket you purchased. - 5Human Relations is reinforcing for all of those involved, but it also involves what?Risk
Risk taking is a necessary part of human relations. - 6Negative self-talkImagined risk in human relations (this type of risk only exists in a person's mind.
True risk - Parachuting from an airplane. - 7Positive self-talkOvercoming the fear of imagined risks.
This is one of the keys to successful human relations. - 8Being HonestAnother very important key to successful human relations.
- 9What is the most important quality for building new relationships?Self-confidence
- 10Self-confidenceBelieving in yourself and your ability to succeed.
- 11What are the 3 key factors in building positive relationships?Self-confidence, consideration, and communication.
- 12AttitudeA set of beliefs a person holds.
- 13What acts like a filter for information that passes through our senses?Attitude
Also influences how we understand information and how we respond to it. - 14Attitudes reflect lasting what?Feelings towards people, objects, issues, and events.
By lasting, we mean the feelings tend to remain unchanged for long periods of time, unlike moods that change quickly and often. - 15What is inflection?The change in tone of a speakers voice.
- 16The loudness of our speech conveys a great deal.Volume
- 17PaceThe rate at which we speak.
Our speaking pace changes as a result of certain attitudes, stress, and worries. - 18Word choiceOur attitudes are also conveyed by the words we choose to describe people or situations.
- 19Taking TurnsOur attitudes can also be expressed by how willing we are to let others talk.
- 20When someone is talking to you, you should/shouldn't do what?Think about what they're saying.
Do not interrupt the speaker or rush your response as soon as they're done speaking.
If you're not sure what they said try repeating their words with a slight variation. - 21Body languageMost people communicate with their posture and body movement.
- 22ProductivityThe ability to complete a job.
- 23EffectivenessThe ability to reach a goal or complete a task.
- 24EfficiencyCompleting a task or goal with minimum expenditure of time and effort.
- 25What is false productivity also know as?"Spinning your wheels"
- 26What does being productive mean?It means that you meet or surpass the requirements at work.
- 27What is standards of performance referred as?Performance goals
- 28In a service job, what is waste?An action that does not help you reach your goal.
- 29What is a powerful force that improves productivity?Modeling
- 30What is the definition of Modeling?Behaving as you like others to behave
- 31What is the definition of tolerance?Accepting people for who they are.
Información
- Descripción
- Human Relations Fichas sobre Human Relations, Part 1, creado por Marcelo De Moraes el 22/08/2017.
- Creado por
- Marcelo De Moraes
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