Methods of Improving Quality

Methods of Improving Quality

1. Total Quality Management

   • TQM is a philosophy, not a tool
   • A way of looking at a quality issue
   • Requires commitment from the whole organisation, not just the quality control department
   • The business considers quality in every part of the business process from
     • Design to
       • to
         • Sales
   • TQM is about building-in rather than inspecting-out.
   • Success of TQM depend on it being imbedded in the organisational culture
   • pros
     • should become deeply rooted in the company culture.

2. Quality Control

3. Quality Assurance

4. Improvement