negotation

negotation

1. WHAT IS NEGOTIATION ???

   • method by which people settle differences

2. WHY NEGOTIATION?

   • Without negotiation, such conflicts may lead to argument and resentment resulting in one or all of other parties feeling dissatisfied
     • The point of negotiation is to try to reach agreements without causing future barriers to communications.

3. SKILL FOR NEGOTIATION ???

   • Preparation
     • a decision needs to be taken as to when and where a meeting will take place to discuss the problem and who will attend.
   • Discussion
     • individuals or members of each side put forward the case as they see it, i.e. their understanding of the situation.
   • Clarification of goals
     • From the discussion, the goals, interests and viewpoints of both sides of the disagreement need to be clarified.
   • Negotiate towards a Win-Win outcome
     • where both sides feel they have gained something positive through the process of negotiation and both sides feel their point of view has been taken into consideration.
   • Agreement
     • Once understanding of both sides’ viewpoints and interests have been considered.
   • Implementation of a course of action
     • action has to be implemented to carry through the decision.