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CHL Chapter 1 Quiz

william Hoover 10 preguntas 4.686 visitas 5,0 (3 valoraciones)

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Preguntas del test (10)

  1. 1Today's Central Service leaders manage their departments in an environment of ever changing technologies, increasing customer demands, and limited resources. They are constantly challenged to attain goals that include all of the following except.
    1. AFind and retain the best staff member.
    2. BDeliver products and services of consistently high-quality and low-cost.
    3. CMonitor and keep up with changes in regulations and standards.
    4. DMeet industry bench-marking standards.
  2. 2The skills required to accomplish a specific task or function.
    1. ASkill set
    2. BJob Description
    3. CTask Analysis
    4. DEvaluation
  3. 3The concept of span of control suggests that the number of employees one person can effectively supervise increases as the complexity of their job duties Increases.
    1. ATrue
    2. BFalse
  4. 4An organizing principle that suggests each employee should only have one supervisor.
    1. AChain of command
    2. BUnity of command
    3. CSpan of control
    4. DPosition control
  5. 5A central service leader must be able to solicit input from the CS team.
    1. ATrue
    2. BFalse
  6. 6The major portion of work in the Sterile Storage area includes all of the following except
    1. AReceiving
    2. BStoring
    3. CDispensing
    4. DBio med repair
  7. 7The beliefs, norms, and values shared by department personnel that are considered values and passed on to new employees in the department.
    1. ACulture
    2. BCustomer focus
    3. CBench-mark behaviors
    4. DFeeling tone
  8. 8A policy that permits no amount of leniency regarding harassing behavior
    1. AZero-tolerance
    2. BThree Strike
    3. CWritten Warning
    4. DVerbal Warning
  9. 9Unfavorable or unfair treatment on the basis off an individual's race, religion,gender,national origin,disability,age, and in some states and communities sexual orientation.
    1. ADiscrimination
    2. BReverse-Favoritism
    3. CBullying
    4. DHarassment
  10. 10Successful team leaders and their teams develop goals based on their facility's
    1. AFinancial accountability statement
    2. BCorporate Strategy Statement
    3. CCare Compliance Statement
    4. DMission Statement

Información

Descripción
Iahcsmm (CHL Exam) Sterile Processing Test sobre CHL Chapter 1 Quiz, creado por william Hoover el 03/05/2017.
Idioma
English
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Valoración
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