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CHL Chapter 6 Quiz Exam

william Hoover 10 preguntas 1.510 visitas 5,0 (2 valoraciones)

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Preguntas del test (10)

  1. 1A person who serves as an example in a desired behavior is
    1. AA role model
    2. BA behavioral mentor
    3. CA manager
    4. DAn administrator
  2. 2The shared beliefs, experiences, and norms that characterize an organization
    1. AOrganizational culture
    2. BCommunity awareness
    3. CMission
    4. DVision
  3. 3The behavioral interviewing process is often used because
    1. AIt helps managers identify future star performers
    2. BIt is easier to determine false statements made by the interviewee
    3. CPast performance is often an indicator of future performance
    4. DInterviewees will be less nervous and communication will be better
  4. 4A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
    1. AProgressive Discipline
    2. BPositive Discipline
    3. CBehavior Modification
    4. DBehavior Ladder
  5. 5A standard of knowledge, skills, and abilities required for successful job performance
    1. AJob Description
    2. BTask Analysis
    3. CTraining Plan
    4. DCompetency
  6. 6All of the following are examples of open-ended interviewing questions except
    1. AWould you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
    2. BWould you describe a situation when you made a positive influence on the actions of others?
    3. CIn the past, how have you contributed to your work teams effectiveness?
    4. DWhich of your previous positions did you find most rewarding?
  7. 7The positive or negative feelings, beliefs, and values that influence the way someone acts
    1. ASense of responsibility
    2. BSelf-Esteem
    3. CAttitude
    4. DAssertiveness
  8. 8A formal, objective and comprehensive rating or evaluation of an employee
    1. APerformance Appraisal
    2. BDisciplinary Process
    3. CFeedback
    4. DWritten Reprimand
  9. 9In face-to-face communication body language and tone of voice are _________ than spoken word
    1. ALess important
    2. BMore important
  10. 10An employee who knows he/she is incompetent or has an "I don't care" attitude is
    1. AConsciously Incompetent
    2. BConsciously Competent
    3. CUnconsciously Incompetent
    4. DUnconsciously Competent

Información

Descripción
Iahcsmm (CHL Exam) Sterile Processing Test sobre CHL Chapter 6 Quiz Exam, creado por william Hoover el 03/05/2017.
Idioma
English
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