13 PROJECT STAKEHOLDER MANAGEMENT

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PMP PMP - All Chapters Flashcards on 13 PROJECT STAKEHOLDER MANAGEMENT, created by miguelabascal on 07/15/2013.

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13.1 Identify Stakeholders The process of identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.
13.2 Plan Stakeholder Management The process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success.
13.3 Manage Stakeholder Engagement The process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.
13.4 Control Stakeholder Engagement The process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.
Project stakeholders are individuals, groups, or organizations who may affect, be affected by, or perceive themselves to be affected by a decision, activity, or outcome of a project
There are multiple classification models used for stakeholders analysis, such as: Power/interest grid, grouping the stakeholders based on their level of authority (“power”) and their level or concern (“interest”) regarding the project outcomes; • Power/influence grid, grouping the stakeholders based on their level of authority (“power”) and their active involvement (“influence”) in the project; • Influence/impact grid, grouping the stakeholders based on their active involvement (“influence”) in the project and their ability to effect changes to the project’s planning or execution (“impact”); and • Salience model, describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate).
The engagement level of the stakeholders can be classified as • Unaware. Unaware of project and potential impacts. • Resistant. Aware of project and potential impacts and resistant to change. • Neutral. Aware of project yet neither supportive nor resistant. • Supportive. Aware of project and potential impacts and supportive to change. • Leading. Aware of project and potential impacts and actively engaged in ensuring the project is a success.
The ability of stakeholders to influence the project is typically highest during the initial stages and gets progressively lower as the project progresses.
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