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Ab3g4WBz

Torie Kidd Information Technology English 101 cards

Cards in this deck (101)

  1. 1What is the purpose of RAID adapters?To connect multiple storage devices for redundancy or speed
  2. 2Which type of interface should a customer choose if connecting a single cable from a Microsoft Windows computer to output both audio and video to a high definition TVHDMI
  3. 3What type of input device can identify users based on their voices?Switchbiometic identification device
  4. 4What type of external storage should be used by a technician to back up over 2 TB of music and video files?External Hard Drive
  5. 5What type of device provides power to a computer and allows it to be safely shut down in the event of power loss?Uninterruptible power supply
  6. 6Which measure can help control RFI effects on wireless networks?Ensure WiFi on different frequency than the offending source
  7. 7What is the purpose of a Safety Data Sheet?To specify procedures for dealing with potentially hazardous material.
  8. 8What can be tested with a digital multi-meter?Quality of electricity in computer components.
  9. 9When should a technician avoid wearing an anti-static wrist strap?When replacing a power supply unit
  10. 10Which solution should be used to clean a CPU and heat sink?Isopropyl alcohol
  11. 11Which two types of expansion slots would be used by a wireless NIC in a computer todayPCIe + PCI
  12. 12When a PC is being assembled, what component is connected to the motherboard with a SATA cable?The optical drive
  13. 13A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?The computer emits a pattern of beeps indicating the failing device
  14. 14Which three features can be configured in the BIOS setting to secure a computer?TPM
    Drive encryption
    Password
  15. 15What is the most important reason for a company to ensure that computer preventive maintenance is done?Helps to protect the computer equipment against future problems
  16. 16A technician open up a PC to work on it, and finds it is very dusty inside. What should the technician do?Use a can of compressed air to remove the excess dust
  17. 17Which built-in tool is availiable on Mas OS X machine to perform a disk back up?Time Machine
  18. 18A computer technician performed a number of actions to correct a problem, Some actions did not solve the problem, but eventually a solution was found. What should be documented?Everything thing that was done to try and solve the problem.
  19. 19After a computer is powered on, windows 7 fails to start. What initial procedure would a technician use to deal with this failure?Boot from a Windows 7 installation media and access the system Restore Utility
  20. 20What are two advantages of the NTFS file system compared with FAT32?NTFS supports larger file sizes
    NTFS provides more security features
  21. 21What type of Hard Drive contains flash memory for caching frequently used data but stores most of the data on a magnetic hard disk drive?Solid-State Hybrid disk
  22. 22What does the %USERPROFILE% represent in the path C:\Users\%USERPROFILE%\AppData\Local\Temp?The variable set by the operating systrem
  23. 23A technician notices that an application is not responding to commands and that the computer seems to be respond slowly when applications are opened. what is the best administrative tool to force the release of system resources from the unresponsive application?Task Manager
  24. 24A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?Device Manager
  25. 25Which technology provides a solution for PC virtualization?Hypervisor
  26. 26What are two consequences of setting an incorrect boot order in the system BIOS?The system displays a
    "BOOTMGR is missing" error after POST
    The system displays a
    "invalid Boot Disk" error after POST
  27. 27A network administrator had finished migrating from a peer-to-peer network to a new client server network configuration. What are two advantages of the new configuration?Data is more secure in the event of hardware failures.
    Data resources and access are centrally controlled.
  28. 28Which layer is the OSI model is responsible for physical addressing and the procedures used to access media?Data Link
  29. 29The current IP configuration of a company with several subnet is done manually and is time-consuming. Due to increased network growth, a technician needs a simpler way to configure workstations. Which service or protocol would simplify the workstation IP configuration task?DHCP
  30. 30Several messages sent to the network administrator are reporting that access to a server using HTTPS is failing. After checking recent updates to the company firewall, the administrator learns that the firewall is blocking HTTPS. Which port should be opened to solve the problem?443
  31. 31Which two commands could used to check if DNS name is resolution is working properly on a Windows PC?nslookup.cisco.com
    ping.cosco.com
  32. 32Which wireless security mode supports government grade security and offers both personal and enterprise authentication?WPA2
  33. 33Which Cloud computing service would be best for an organization that needs to collaboratively create applications and deliver them over the web?PaaS
  34. 34A network administrator occasionally asks a technician to make sure that dust does not accumulate on devices in network equipment closets. What is the purpose of having the technician do this job?Dust can damage network equipment and cause problems on the network.
  35. 35A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?The default gateway is incorrect.
  36. 36What are three common input devices found on laptopsTouchpad
    Fingerprint reader
    Webcam
  37. 37A user calls the help desk to report that a mobile device exhibits very slow performance. What could cause this problem?An app is not compatible with the device
    or
    A power-intensive app is running at the background
  38. 38A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. what should be done first before attempting to repair a hardware component on the laptop?Consult the service manual for the laptop
  39. 39Which closed-ended question would be appropriate for a technician to use to narrow down the possible problems on a laptop that will not power on?Can the laptop operate using the AC adapter?
  40. 40A technician is troubleshooting the appearance of flashing lines on a laptop screen. What are two possible causes of this distortion?The GPU is not cooling correctly
    The display is not correctly installed
  41. 41what is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?If there are signs of swelling
  42. 42What are two potential risks that could result from rotting or jail-breaking a mobile device?Enabling app access to the root directory
    Not properly creating or maintaining sandboxing features
  43. 43What two tasks should be done regularly to preserve the security and integrity of data and applications on mobile devices.Back up user data on a regular basis
    Ensure that the operating system software and applications contain the latest updates
  44. 44A tire store needs to use carbon copy paper to print customer invoices so that both the store and the customer have a copy. What is the best printer solution?Impact printer
  45. 45A user on a home network wants to share a printer from a Windows 7 computer. What must the user do in order for other Windows 7 computers in the house to obtain the proper driver?Nothing, Window provides the driver automatically.
  46. 46Which three components are typically found in laser printer maintenance kits?Fuser assembly
    Pickup rollers
    Transfer rollers
  47. 47What characterizes a DDoS attack?Many hosts participate in a coordinated attack
  48. 48What guideline should be followed when establishing a password security policy?An expiration period should be established so that passwords frequently change
  49. 49What are three features provided by the TPM moduleSecurity for user authentication information
    Application license protection
    Storage of digital files
  50. 50What is the next troubleshooting step after a theory of probable cause has been established?Test the theory to determine cause
  51. 51Once a technician understand a customer complaint, it is common to ask closed ended questions. which question is a close ended question?Is this the first time the error has occured
  52. 52What is a characteristic of the open source license of an application software?Allows users to modify and share the source code.
  53. 53A level one technician receives a customer call. The customer has an issue the technician does not have the knowledge to answer. the customer is irritated that the issue will not be resolved immediately. What two steps does the technician need to do next?Create a ticket and record the reason the issue
    Pass the issue on to level two technician
  54. 54Users are complaining that the network computer is printing vertical lines on all pages, that is the likely cause of this?The printer drum is damaged
  55. 55A technician is troubleshooting a Windows 7 computer that displays an "Invalid Boot Disk" error message. What would be the most likely action the technician should preform to correct the issue?Use the system Recovery options to select the correct active partition
  56. 56When a user tries to run a program, a missing or corrupt DLL message is displayed. What are two possible solutions to this problem?Run sfc/scannow in Safe Mode
    Reinstall the program that is associated with the corrupt DLL file
  57. 57A technician wants to allow users to back up and restore all the files on thier computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?Make a group of users with this functionality
  58. 58Why do laptop computers use CPU throttling techniques?To reduce the heat that the CPU may generate
  59. 59What tool is included in the Mac OS X for backing up disks to image files and recovering disk images?Disk Utility
  60. 60When building a computer what is the proper order of the first 3 steps into the installationInsert the power supply into the case
    Align the holes in the power supply with the holes in the case
    Secure the power supply to the case using the proper screws
  61. 61Which two operations can help prevent a mobile device from being tracked without permission?Turning off GPS
    Disable or remove apps that allow connections to the GPS
  62. 62What is a characteristic of a computer power connector?A SATA power connector is used to connect to a hard disk drive or an optical disk.
  63. 63Which expansion card can assist in troubleshooting a computer problem when no video is available?POST card
  64. 64Which two PC settings can be configured using the BIOS setup utility?Virtualization Support
    Boot Sequence
  65. 65What factor should be taken into consideration more with laptops than with desktops?Environmental Control
  66. 66What are three benefits of computer preventive maintenance?Improvement in data protection
    Extension of the life of components
    Reduction in the number of equipment failures
  67. 67Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?Documentation of the problem and the solution
  68. 68A computer user complains that comp freezes after 5mins. tech checks BIOS to see if there is configuration problem. During this comp freezes again. What is likely cause?The CPU fan is not funtioning
  69. 69Why is a full format more benefit than a quick format when preparing for a clean OS installation?A full format will delete files from the disk while analyzing the disk drive for errors
  70. 70What is default file system used during a fresh install of Windows 7?NTFS
  71. 71What is the first step an administrator should take when splitting a single partition into multiple partitions?Shrink the partition
  72. 72A user notices that some of the programs that are installed before upgrading windows to a new version no longer function properly after the upgrade. What can the user do to fix this problem?Run the programs in compatibility mode
  73. 73After a windows operating system has been installed, which program would a technician use to select the programs that will run at startup?Msconfig
  74. 74Which type of network spans a single building or campus and provides services and applications to people within a common organisational structure?LAN
  75. 75What are the four layers in the TCP/IP reference model?Application
    Transport
    Internet
    Network
    Access
  76. 76A user wants to map a network drive on a PC that is named "WORK 2". The name of the shared resources the user wishes to map to is called "installs" and is located on the workstation "WORK 1". what would be the correct path for mapping the network drive?\\work1\intalls
  77. 77A customer travels frequently wants to know which tech is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network admin recommend?ISDN
  78. 78What is the difference between cloud computing and data center?Cloud computing solutions are network resources and services provided to the client through the use if services from data centers
  79. 79A user complains about being unable to connect to the wireless network. Which two actions should be part of the troubleshooting the wireless network?Try moving the laptop to detect a signal
    Check software is detecting a signal
  80. 80A tech installed a network adapter and wants to test network connectivity. The Ping command is only receiving a response from local workstations. What could be the problem?The default gateway is not set
  81. 81An ISP helpdesk tech receives a call from a customer who reports that no-one at their business can reach their e-mail. Tech tests the line everything seems fine, tech ask customer to run nslookup from command prompt. What does tech suspect is causing the customers issue?Failure of DNS to resolve names to IP address
  82. 82A tech is asked to configure the time that the system must be idle before the hard disk spins down on all windows-based laptops in the company. The tech configured the power options in windows but it appears to have no effect. Where should the tech look to enable power management?BIOS
  83. 83A tech needs to configure a bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset?Enable bluetooth in BIOS setup
    Ensure laptop has bluetooth enabled
  84. 84What laptop component converts DC power to AC so the display can illuminate?Inverter
  85. 85A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?The widget is associated with the app and this is the normal behaviour
  86. 86Which component uses the greatest amount of power on a mobile device?LCD screen
  87. 87What is the purpose of MINE email protocol on mobile devices?To enable pictures and documents to be included in email messages
  88. 88What is an indication that the battery in a mobile device could become physically hazardous and should be immediately replaced?If there are signs of swelling
  89. 89A tech is explaining the difference between inkjet and laser printers to a customer. Which two comparisons should the tech make?Inkjet is less expensive as an initial purchase than laser printers
    the laser printer output is dry after printing, inkjet may still have wet ink after printing
  90. 90For cleaning a laser printer, what should be used to pick up excess of particles of toner?a HEPA- capable vacuum
  91. 91What two password control policies should an organization implement to ensure strong passwords?Expiry date
    Contain both letters and numbers
  92. 92A comp tech has been asked to secure all windows computers by encrypting the data on each computer. Which feature should be used?BitLocker
  93. 93The activity of a previously unknown program triggers a windows firewall alert. What three options will the user have for dealing with this event?Keep Blocking
    Unblock
    Ask Me Later
  94. 94A tech suspects that a security issue is causing problems with a comp. What two actions could be performed to test theories of probable cause when troubleshooting the PC?Log in as a different user
    disconnect comp from network
  95. 95Call center tech receives a call from irritated customer. Called before but was not listened to and instructions unsuitable. How does the tech handle this?Confirm issues and give clear detailed instructions to solve the problem
  96. 96What expectation is defined in the service level agreement between an organization and service vendor?Guaranteed service response time
  97. 97In what circumstances should a level one technician initiate an escalated work order?When a problem requires expertise from another technician
  98. 98An application appears frozen and is not responding to a mouse or the keyboard. What windows tool can be used to stop the applicationTask Manager
  99. 99Which two issues are likely to cause Blue Screen Of Death errorsRAM failing
    Device driver errors
  100. 100A user has installed a new FTP client on a compo, but is unsuccessful in connecting to an FTP server. Which two key pieces of information should the user ensure are configured correctly on the FTP client?FTP server IP address
    FTP server port number
  101. 101A tech who is working on an employee's laptop find that a number of files that were encrypted on a network server drive are present on laptop drive in unencrypted form. What could cause this problem?The new comp doesn't have a NTFS partition

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Information Technology Flashcards on Ab3g4WBz, created by Torie Kidd on 02/01/2019.
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Torie Kidd
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