Flashcards
What is Communications?
Cards in this deck (14)
- 1What is Communication?Communication is process of transmitting information
- 2what is successful communication process?intended meaning is preserved from sender to receiver
- 3list three types of communicationsOral, Written, and Non-verbal (body lang, expressions, vocal intonation
- 4What is rich communication?audio/video, face to face, in person
- 5what is intermediate communicationAudio, no visual like Phone, mail, IM, online real time
- 6what is lean communication?no audio or visual --> email, letters, posters, flyers, memos
- 7what are benefits of lean communicationsinexpensive
- 8what is negative of lean communication?one way , difficult to individualize, no real time feedback, no alignment during review, no 2 way acknowledgement in real time, difficult to retract or rectify errors
- 9what is benefit of Rich communication?personal and personalized, tailor basic message to appeal to specific individuals, has advantages of two way comm, can alter message during communication event, can use for complex ideas
- 10what is negatives of Rich communication?Expensive in dollars, human capital and time, time consuming for sender and receiver usually
- 11What is communication usually used for ?As part of Change efforts
- 12describe negatives of EHR for communication?Decreased situational awareness and interpersonal interaction, poor design, doesn't support rapid transitions well, may impair communication with patient, textual documents are lean in ehr
- 13describe positives of EHR for communicationfosters ubiquitous communication about patients, simultaneous acces by multiple individuals
- 14when is too much info bad?too much info-->information overload--> decreased communication --example = alert fatigue
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- Board Exam LeadingManageChange (TeamsCommunication) Flashcards on What is Communications?, created by Michael Riben on 09/10/2013.
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- Michael Riben
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