Flashcards
Quality Control
Cards in this deck (6)
- 1Why is quality control important?Quality Control benefits all aspects:
-Finance --> reduces waste = huge cost savings
-HR --> motivational = pride over work?
-Marketing --> can charge a higher price, reduce customer complaints (&legal action) and increased guarantee periods - 2Advantages of quality control-Left to specialists
-good for dealing with common problems
-removes defective products - 3Disadvantages of quality control-Always looking for negatives in products - over analytical?
-workforce don't take responsibility of quality checking so leave it to others as there is no incentive, particularly if they work in large groups
-not every product is checked
-reactive not proactive - 4what does quality control depend on?Very product dependent
-e.g. check every single car as cost of failure is huge
-e.g. walkers crisps would only check around 1% of crisps as cost of failure is relatively low. - 5Costs of failure (no quality control)-Scrap (high waste)
-Lots of reworking
-warranty claims
-complaints
-loss of good will/sales - 6Costs of using quality control-inspection, equipment, testing, auditing etc.
-preventative maintenance
-training
-morale issue - staff work not good enough?
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- Flashcards on Quality Control , created by sianmorris2 on 28/05/2015.
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- sianmorris2
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