Flashcards
QUALITY MANAGEMENT SYSTEMS
Cards in this deck (72)
- 1One of the most important consumer decision factors in the selection among competing productsQUALITY
- 2Key factor leading to business success, growth, and an enhanced competitive positionQUALITY
- 3“The quality of a product (article or service) is its ability to satisfy the needs and expectations of the customers.”Bergman and Klefsjo, 1994
- 4“Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.”ISO 8402 / ISO 9000
- 5The Chief Architect of their Industrial SuccessW. Edwards Deming
- 6“All processes are vulnerable to loss of quality through variation: If levels of variation are managed, they can be decreased, and quality raised.”W. Edwards Deming
- 7He has a core element of “MANAGEMENT CIRCLE”W. Edwards Deming
- 8Steps of the Management Circlea. Planning
b. Do/Implementation
c. Check/ Study
d. Action
e. PDCA (or PISA) cycle - 9What does KAIZEN mean?CONTINUOUS IMPROVEMENT
- 10It is about “required reading for every chief executive in British Industry who is serious about ensuring the international competitiveness of his company.”OUT OF THE CRISIS
- 11In the "Out of Crisis," where does the profit came from?REPEAT CUSTOMERS
CUSTOMERS THAT BOAST ABOUT YOUR PRODUCT AND SERVICE
CUSTOMERS THAT BRING FRIENDS WITH THEM - 12The quality guru who has a concept of company-wide quality managementJOSEPH M. JURAN
- 13According to Joseph M. Juran, it is essential for senior managers to:(1) Involve themselves
(2) Define the goals
(3) Assign responsibilities
(4) Measure progress - 14The quality guru who focuses on the empowerment of the workforceJOSEPH M. JURAN
- 15The guru who believed that quality is linked to human relations and teamworkJOSEPH M. JURAN
- 16The following key elements are according to who? (1) Identifying customers and their needs (2) Creating measurements of quality (3) Planning processes to meet quality goals (4) Continuous improvementsJOSEPH M. JURAN
- 17He views quality as fitness for useJOSEPH M. JURAN
- 18What are the quality trilogy?QUALITY PLANNING
QUALITY CONTROL
QUALITY IMPROVEMENT - 19Who's the quality guru establishing the quality trilogy?JOSEPH M. JURAN
- 20He is known for "Do it right the first time."PHILIP CROSBY
- 21“Quality, meaning getting everyone to do what they have agreed to do and to do it right first time is the skeletal structure of an organization, finance is the nourishment and relationships are the soul.”PHILIP CROSBY
- 22The quality guru who established the cost of qualityPHILIP CROSBY
- 23What are the classifications of quality cost?PREVENTION, APPRAISAL, FAILURE COSTS
- 24What does Poka-Yoke mean?MISTAKE PROOFING
- 25The quality guru who established and believed mistake-proofingSHIGEO SHINGO
- 26It provides a rapid and efficient way of converting a manufacturing process from running the current product to running the next product.SMED
Single Minute Exchange of Die - 27The quality guru who imposed Zero Quality ControlSHIGEO SHINGO
- 28“Quality does not only mean the quality of the product, but also of after sales service, quality of management, the company itself, and human life.”KAORU ISHIKAWA
- 29What are the 7 basic tools of quality?Cause and Effect Diagram
Histogram
Control Chart
Check Sheet
Pareto Chart
Scatter Diagram
Flowchart - 30He believed that it is preferable to design a product that is robust or insensitive to variation in the manufacturing process.GENICHI TAGUCHI
- 31He believed that “Routine Optimization of Product and Process prior to Manufacture” is way better than “Quality through Inspection”GENICHI TAGUCHI
- 32What are the 3 stages of quality according to Genichi Taguchi?SYSTEM DESIGN
PARAMETER DESIGN
TOLERANCE DESIGN - 33He is the originator of TOTAL QUALITY CONTROL.ARMAND V. FEIGENBAUM
- 34What are the 3 steps to quality according to Armand Feigenbaum?1. QUALITY LEADERSHIP
2. MODERN QUALITY TECHNOLOGY
3. ORGANIZATIONAL COMMITMENT - 35Where did the 7 basic tools come from?KAORU ISHIKAWA
- 36What makes statistical and quality control more comprehensible?GOOD VISUAL AIDS
- 37A diagram that uses graphic symbols to depict the nature and flow of the steps in a processFLOWCHART
- 38"Draw a flowchart for whatever you do. Until you do, you do not know what you are doing, you just have a job."W. EDWARDS DEMING
- 39What is the symbol used for start/end in a flowchart?OVAL
- 40What is the symbol used for a process step in a flowchart?RECTANGLE
- 41What is the symbol used for a decision in a flowchart?DIAMOND
- 42A graphic tool that helps identify, sort, and display possible causes of a problem or quality characteristicCAUSE AND EFFECT DIAGRAM
- 43What are the other names for the cause and effect diagram?FISHBONE/ ISHIKAWA DIAGRAM
- 44It is a data collection tool used to record data for further analysis.CHECK SHEET
- 45It is a bar graph that shows the distribution of data.HISTOGRAM
- 46This tool is used to summarize large data sets graphically and compare measurements to specifications.HISTOGRAM
- 47What principle separates the "vital few" from the "trivial many"?PARETO PRINCIPLE
- 48It is a tool in which the bars on left are relatively more important than those in right.PARETO CHART
- 49It is used to identify the most significant factors so the analysts can determine where to focus their efforts.PARETO CHART
- 50Who is the Italian economist who established the Pareto principle?VILFREDO PARETO
- 51What does 80/20 mean?80% of the problems are created by 20% of the causes.
- 52It is a tool used to study and identify the possible relationship between changes observed in two different sets of variables.SCATTER DIAGRAM
- 53It is a statistical tool used to distinguish between process variation resulting from common causes and variation resulting from special causes.CONTROL CHART
- 54It is used to monitor process variation over time.CONTROL CHART
- 55TRUE OR FALSE Quality is directly proportional to variability.FALSE.
They are inversely proportional. The lesser the variability, the higher the quality. - 56It is the reduction of variability in processes and products.QUALITY IMPROVEMENT
- 57Another term for quality improvementWASTE REDUCTION
- 58Which dimension of quality is this: "Will the product do the intended job?"PERFORMANCE
- 59Which dimension of quality is this: "How often does the product fail?"RELIABILITY
- 60Which dimension of quality is this: "How long does the product last?"DURABILITY
- 61Which dimension of quality is this: "How easy is it to repair the product?"SERVICEABILITY
- 62Which dimension of quality is this: "What does the product look like?"AESTHETIC
- 63Which dimension of quality is this: "What does the product do?"FEATURES
- 64Which dimension of quality is this: "What is the reputation of the company on its product?"PERCEIVED QUALITY
- 65Which dimension of quality is this: "Is the product made exactly as the designer intended?"CONFORMANCE TO STANDARDS
- 66It is the collection of tools that when used together can result in process stability and variance reduction.STATISTICAL PROCESS CONTROL
- 67A process that is operating with only chance causes of variation present is said to be ___________.in STATISTICAL CONTROL
- 68A process that is operating in the presence of assignable causes is said to be ________________OUT OF CONTROL
- 69What is the eventual goal of statistical process control?ELIMINATION OF VARIABILITY
- 70What are the three control limits set which is the basis of whether the process is in control or not.UPPER LIMIT
CENTER LINE
LOWER LIMIT - 71The type of control charts applied to data that follow a continuous distribution.VARIABLES CONTROL CHARTS
- 72The type of control charts applied to data that follow a discrete distribution.ATTRIBUTES CONTROL CHARTS
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- Statistics Flashcards on QUALITY MANAGEMENT SYSTEMS, created by Mararet Morales on 26/09/2021.
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- Mararet Morales
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