48099
Description
Flashcards by Verity Spinks, updated more than 1 year ago
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Created by Verity Spinks
about 11 years ago
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| Question | Answer |
| What are the three ways of booking? | -Telephone -Internet -By person/post/fax |
| What are the characteristics of appointment booking systems? | -Choose a date and time -View the available times -Book the appointment -Change or cancel the appointment |
| Characteristics of a Ticket booking system | -Allows customer/staff to select event/date -select how many tickets, what they cost -check and book the seats -can automatically get tickets through the post -can be processed, verified and confirmed. -enable change in the booking |
| Name two advantages of a booking system? | - automatic -Customers can see what it available, -Booking can be done well ahead of time -Booking is fair - it is usually a first-come first-served system. -Very flexible -You can 'reserve' a seat / item -Provides an easy way to confirm by email or letter. -posting of tickets can be tracked |
| Name the characteristics of a Route finding system | - provide directions in graphical form / maps -Text based directions -Directions/maps can be printed and saved for later -Zoom-in/out feature -Places of interest/ fuel stations/ hotels etc can be shown -They can allow you to plot multiple destinations per journey -select road types you want to use -Can select fastest/shortest routes -User gives start place/postcode and the destination postcode -Different routes can be offered |
| Give two disadvantages of using route finding systems? | - Need access to the internet - Need access to the right kind of mobile or navigation system -The route may not be the best or even sensible. -Many villages now have 'no sat-nav' signs. -The route may take you through residential streets, making it more unsafe for residents -Cannot factor in delays -Maps need to be up-to-date - Need to be technically literate in order to make use of the technology |
| Give two disadvantages of using route finding systems? | - Need access to the internet - Need access to the right kind of mobile or navigation system -The route may not be the best or even sensible. -Many villages now have 'no sat-nav' signs. -The route may take you through residential streets, making it more unsafe for residents -Cannot factor in delays -Maps need to be up-to-date - Need to be technically literate in order to make use of the technology |
| Characteristics of the online training system? | -A course can be linear -Video clips and multimedia clips -Course can be stopped and started to suit the learner. -Pace of learning set by the student. -They can repeat an exercise until they are confident they have learned it. Can return to previous topics. - Tests and instant feedback -Trainer should be able to view a student's progress and assess if they need help -The system should provide statistical information -If internet based then can be taken from anywhere at any time |
| Describe the function of a Wizard | Help user create he final product by giving them options which apply to that application. |
| Name one advantage and disadvantage of using a wizard | +Helps inexperienced user +Quick +Ensure no info is forgotten +Standard formats can be used Standardisation -No individuality to end result -End result may not fully meet the needs of the user -It is harder to tailor the docs to the needs of the targeted audience -Must be paid for/made |
| What is a Template? | Pre-set layouts and formats designed to have a specific look. They detail the colours for background, text, fill and accents. |
| What is a style sheet? | A style sheet contains the instructions for the layout of a document, such as the font styles.Style sheets are used to maintain consistency throughout the document and across an organisation. |
| Describe an advantage of using a Template | -Quick -Easy to use -Come with software in most cases |
| Name two disadvantages of using a style sheet. | -Someone needs to create it can be used (Time/ money) -Can be lost -No individuality -May not suit every purposes needs -Hard to tailor to meet the needs of target audience |
| What is a Macro? | A macro is a way to automate a task or procedure which you perform on a regular basis. A series of instructions and/or actions that can be recorded |
| What is a Data Entry screen? | Data entered via the "screen", that will automatically be stored in the corresponding database table. |
| What formatting can you do in a Data Entry screen? | -Font style -Font size -Colours -Graphics -Animation |
| Apart from formatting, what else can you do to change the design of the data entry screen? | Layout Navigation consistency Validation Help facilities |
| What are buttons used for? | Navigating between web pages, linking to other websites or accessing files |
| What kinds of buttons are there? | Activate command, Navigation in a presentation slide, Command buttons in Database |
| What things would be included in a Form? | Autofilling Drop down boxes Option boxes Instructions Error messages |
| What is a check box? | Options are provided with a box by the side of each option. The user can tick the check box to indicate the selection required |
| What is a option box? | The user selects the required option from a group of available options or values. |
| What is a List box? | A list of available options are displayed in the form of a drop down list. The user can select one or more items from the list. |
| What is a Spinner? | A set of two arrows, one pointing up, one pointing down. The appropriate arrow is selected in order to increase or decrease a value by a pre-determined amount. |
| What kinds of menu's are there? | -full screen menu -pop up menu -menu bar -pull down menu |
| Name 2 benefits of using a Tailoring interface | -easier for the user to use -user chooses only from whats available -helps use pick quickly -reduces entry errors -reducing time taken to fill in, increasing user productivity |
| What are the advantages of using a master slide? | -ensures that all presentations based on it will follow the corporate house style. -don't have to remember to include important information -automatically updated to reflect that change |
| What methods are there for inexperienced users? | User documentation,Tutorials, Help, Wizards, Simplified user interface. |
| What help can they give for helping those use spreadsheet and databases? | Use of forms, Macros, Validation checks, Cell comments, naming cells, colouring cells, cell protection. |
| Name 3 reasons for importing and exporting files | -Analyse data or use it for another purpose -Exchanging information - Presenting data -Migrating to a new software application -To be able to access and use old data files |
| Why are House styles needed? | -To ensure consistency across all documents - To support brand recognition -To reduce the amount of time staff spend setting up and formatting documents - To reduce the risk of mistakes |
| What is word processing software? | A word processor is a software application that is used to produce, edit and format mainly text based documents. |
| What is word processing used for? And how? | -Writing letter -Memo -Reports -Mail merging -Text is usually entered via a keyboard. |
| Name one advantage and one disadvantage of using Word Processor? | +WYSIWYG +kept for updating and amending +saved reused +apply security +is a common format +mail merge -Backups can't be done -Not so unique, look similar |
| What is Desktop Publishing software? | DTP software is used to arrange text and graphics into professional looking publications which can then be printed out. |
| What is DTP used for? | - Flyers - Brochures - Posters - Business cards |
| Describe two advantages of using DTP? | - There is more control - Large amount of templates which means a novice user can use it easily - When text is in a frame it can be manipulated with great precision |
| What is Spreadsheet Software? | A spreadsheet is a piece of software which is used to carry out calculations and modelling scenarios. |
| What are Spreadsheets used for? | -Graphs and charts -Modelling -Mail merge source -Company accounts |
| Name 3 advantages of using Spreadsheet software | -Complex calculations can be done quickly -Automatic Recalculation -Can look professional with graphs and charts -Model scenarios too risky for real life -use historical data for nowadays |
| What is a Database Software? | A database is an application which allows the effective storage of data and records in a logical way. |
| What is Database used for? | -Data handling -Sorting data -Searching for data / running queries - Producing reports - Mail merge |
| Name two advantages of using Database software | -Queries can be used -Reports can be done -Referential integrity can be ensured -Data is independent of the database structure -data can be changed or added easily without redesigning |
| What is web authoring? | A web authoring package is specifically designed to allow you to create web pages and web sites. |
| Name 3 features of using Web Authoring? | -WYSIWYG interface -Templates -Wizards -Multimedia -Hyperlinks and hotspots -Site Manager |
| What is Presentation software? | Presentation software is used to create a slide show to present information to an audience. |
| What features does Presentation Software have? | - Multimedia -Templates -Slide designs/layouts - Animation and transitions - Timings and loops -Handouts |
| Name one advantage and one disadvantage of Presentation software | +very little skill required +create it quite professionally +Insert multimedia +Can present from anywhere in the room +can use websites and other software in the middle of the presentation. -tempting to use too much text -Animations can be distracting -Without care it can look amateurish |
| What Characteristics are there for School Administration? | -Database to hold records -Facility to record student marks -Attendance monitoring facility |
| Characteristics of a stock control system | -have a list of all stock items and suppliers -have a list of all components for the item if stock manufactured -know min and max stock levels -work out how much to order -know delivery times for orders -have links to orders database -have link to budget system -update stock records when orders received -have previous sales figures -have ability to predict stock requirements based on previous sales -have manual override on items being ordered |
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