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Description
Flashcards by Kirstie Fox, updated more than 1 year ago
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Created by Kirstie Fox
about 9 years ago
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| Question | Answer |
| Business communication | is the transmission of the information concerning work from one person to another |
| The four types | visual verbal written Graphical |
| written disadvantages and advantages | A.permany record legal document accountablilty D.slow and time consuming legthy and expensive loack of personal touch |
| verbal A and D | A.Time saving More powerful cost saving D.No record Inaccuracy Confused speech limited use |
| visual A and D | A. simple presentation popular helps in quick decisions D.costly incomplete method wastage of time problems for general readers |
| formal | when the matter is serious and important and you need a written record |
| informal | when people knos eachother well and people wjo make frequent contact |
| internal | supervisor colleagues other departments reception |
| External | customers suppliers other companies external agencies |
| barries of communication | language Illiterate time zone technology signal post battery |
| how does a business measure its success | market share profits customer recogniture growth/expansion share price no. of customers customer satifaction |
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