2008869
Description
Question 1
Question
Which of the following internal roadblocks to effective listening is exemplified by the statement, "We’ve never done it that way before?"
Answer
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Resistance to change
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Halo effect
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Hearing only facts and not feelings
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Stereotyping
Question 2
Answer
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Shout so you can be heard over side conversations.
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Talk faster, with long phrasing.
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Sit down to relax your diaphragm and vocal cords.
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Lower the pitch of your voice.
Question 3
Answer
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Imagine that you are talking directly to the person who is farthest away.
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Avoid pausing because pauses make you appear unsure.
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Use a monotone voice so individuals with limited English proficiency can follow.
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Pace of the entire presentation the same, for consistency.
Question 4
Question
In most situations, it is better to use your natural voice rather than a microphone, even if a few people at the back of the room have trouble hearing you.
Answer
- True
- False
Question 5
Question
In most emergency situations, you will use __________ to communicate.
Answer
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Only technology that does not depend on electricity
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A mixture of low- and high-technology tools
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The most sophisticated technology tools
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Primarily television broadcasts
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