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Aspects of professionalism in the hospitality industry

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Mind Map on Aspects of professionalism in the hospitality industry, created by Ben Wright on 09/01/2014.
Ben Wright
Mind Map by Ben Wright, updated more than 1 year ago
Ben Wright
Created by Ben Wright about 12 years ago
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Resource summary

Aspects of professionalism in the hospitality industry
  1. Customer View
    1. personal presentation
      1. Product Knowledge
        1. provide appropriate servce
          1. personal but professional
          2. Dealing with conflict
            1. privacy
              1. understand customer needs
                1. provide appropriate information
                  1. effective communication
                  2. Employer View
                    1. cultural awareness
                      1. Dealing with conflict
                        1. Product Knowledge
                          1. Security
                            1. integrity
                              1. Honesty
                                1. effective communication
                                  1. sensitivity to special needs
                                    1. promoting the establishment and its products and services
                                      1. understand customer needs and gather feedback
                                        1. Teamwork
                                          1. help others
                                          2. reliabilty
                                            1. positive attitude towards differences
                                              1. work safely
                                                1. follow instructions
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