Mind map
Aspects of professionalism in the hospitality industry
Map content
Aspects of professionalism in the hospitality industry
Customer View
- personal presentation
- Product Knowledge
- provide appropriate servce
- personal but professional
- Dealing with conflict
- privacy
- understand customer needs
- provide appropriate information
- effective communication
Employer View
- cultural awareness
- Dealing with conflict
- Product Knowledge
- Security
- integrity
- Honesty
- effective communication
- sensitivity to special needs
- promoting the establishment and its products and services
- understand customer needs and gather feedback
- Teamwork
- help others
- reliabilty
- positive attitude towards differences
- work safely
- follow instructions
Information
- Description
- Mind Map on Aspects of professionalism in the hospitality industry, created by Ben Wright on 01/09/2014.
- Created by
- Ben Wright
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