1561541
Description
Mind Map by Danica Doliveira, updated more than 1 year ago
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Created by Danica Doliveira
over 10 years ago
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TEAMWORK - BUSINESS
STUDIES CHAPTER 1
- WAYS IN WHICH
GROUPS CAN WORK
TOGETHER INCLUDE:
- 1. Allocating team roles
- ALLOCATING TEAM ROLES
- main cause of
conflict in
teams = role
ambiguity
- classifiction of group roles = LTCD method
- carer
- motivator and
looks after
members
- motivator and
looks after
members
- doer
- gets work done : usually
followers. sometimes
many in a team
- gets work done : usually
followers. sometimes
many in a team
- thinker
- innovative and
creative ideas
- innovative and
creative ideas
- leader
- directs the group
- directs the group
- carer
- main cause of
conflict in
teams = role
ambiguity
- ALLOCATING TEAM ROLES
- 2. identifying
and working
towards
common goals
- IDENTIFYING AND WORKING
TOWARDS GOALS
- Needs Leader to
lead the team into
setting goals
- PRIMARY GOAL
- main aim or focus!
- main aim or focus!
- SECONDARY GOALS
- happens when working
towards primary goal
- happens when working
towards primary goal
- individuals have to put
team goals first ahead of
personal goals
- sometimes can clash
- sometimes can clash
- Needs Leader to
lead the team into
setting goals
- IDENTIFYING AND WORKING
TOWARDS GOALS
- 3. Understanding
team processes
- UNDERSTANDING TEAM PROCESSES
- refers to the steps a team goals
through from start to finish
- FORMING
- members come
together and get to
know each other
- members come
together and get to
know each other
- STORMING
- find roles, test each
other,ideas,discussions
, past experience +
future resources
- find roles, test each
other,ideas,discussions
, past experience +
future resources
- NORMING
- calming, WIP test,
team roles assigned,
agree on team
direction, team briefing
- calming, WIP test,
team roles assigned,
agree on team
direction, team briefing
- ADJOURNING
- *mourning
*transforming
- *mourning
*transforming
- PERFORMING
- work is done,
barriers + problems
addressed,
production =
cohesion + buy in
- work is done,
barriers + problems
addressed,
production =
cohesion + buy in
- refers to the steps a team goals
through from start to finish
- UNDERSTANDING TEAM PROCESSES
- 4. Allowing for
diversity and
creativity
- ALLOWING FOR DIVERSITY
+CREATIVITY
- if all members
have similiar
personalities,
interests +
abilities
- may be a problem
- may be a problem
- more diversity = better,
brainstorming, heated
discussions and creative
ideas
- different abilities = various
aspects of a task are done at
a higher standard
- if all members
have similiar
personalities,
interests +
abilities
- ALLOWING FOR DIVERSITY
+CREATIVITY
- 1. Allocating team roles
- CONFLICT MANAGEMENT
- 2 TYPES OF CONFLICT
- DYSFUNCTIONAL
- can be
aggressive,
refuse to
compremise
- must be solved by:
- STEP ONE :
NEGOTIATION
- STEP TWO:
CONCILIATION
- - 3rd person
facilitates discussion -
ensure both get a
chance to speak.
- STEP THREE:
MEDIATION
- STEP :4:
ARBITRATION
- 3rd person makes a
binding decision: eg
go to manager who
makes the decision
- 3rd person makes a
binding decision: eg
go to manager who
makes the decision
- - 3rd person listens and
advises - decision up to
the 2 partys
- STEP :4:
ARBITRATION
- - 3rd person
facilitates discussion -
ensure both get a
chance to speak.
- 2 parties compromise on
own. eg - 2 workers discuss
issues
- STEP TWO:
CONCILIATION
- STEP ONE :
NEGOTIATION
- must be solved by:
- can be
aggressive,
refuse to
compremise
- FUNCTIONAL CONFLICT
- non aggressive,
ideas flow, can lead
to compremise
- non aggressive,
ideas flow, can lead
to compremise
- DYSFUNCTIONAL
- 2 TYPES OF CONFLICT
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