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1. E-Commerce

   • Buying or selling of goods or services over the internet

2. Online shopping

   • Process
     • 1. use the internet to browse websites which sell what you want to buy
     • 2. search a website for your items
     • 3. add the items you want to buy to a shopping cart
     • 4. proceed to checkout
     • 5.choose a method of payment
     • 6.enter the details of a credit or debit card
     • 7.enter address information of where the goods are to be delivered
   • Advantages of online shopping to the customer
     • the range of goods available is very large
     • saves time and expense of travelling to the shops
     • benefits those who live far away from the shop or those who find it hard to travel
     • goods are delivered directly to your home (no heavy packages)
   • Disadvantages of online shopping to the customer
     • you may have to wait some time before the item arrives
     • may have to pay high postage costs
     • need to have a credit or debit card to purchase items
     • food may not be fresh e.g. fruit and eggs
   • Advantages of online shopping to the Business
     • can sell worldwide
     • may not have to pay for premesies
   • Disadvantages of online shopping to the Business
     • need to maintain and up date the website
     • have to rely on others to deliver the items
     • precautions must be taken to stop information being intercepted

3. Online Booking

   • Process
     • 1. Use the internet to find a website that provides what you want
     • 2. Search the website for your specific requirements
     • 3. choose a date, number of people, number of rooms etc.
     • 4. Proceed to checkout
     • 5.choose a method of payment
     • 6. enter the details of the credit or debit card
     • 7. Enter information about the address where the tickets are to be delievered
   • Advantages of online booking to the customer
     • there should be no double booking
     • a fast or even instant response to queries
     • it is often cheaper to book online
     • there are often links to reviews
     • there is less chance of error as you are filling in the information for yourself
   • Disadvantages of online booking to the customer
     • not everyone has the facilities to book things online
     • you must have a credit or debit card
   • Advantages of online booking to the Business
     • no high street shops are needed
     • it attracts customers that aren't local
   • Disadvantages of online booking to the Business
     • initial costa of buying and installing the ystem will be higher
     • people create their own tours, package holiday firms will close due to lack of customers
     • agencies may have to close as people are doing it all online

4. Credit and debit cards

   • Credit cards
     • a company lends you money to buy an item and you pay them back at the end of the month
   • Debit cards
     • You already have the money and the shop takes it out of your bank account straight away

5. A booking system is based around a DB which stores the bookings and holds the details of all the possible bookings. The customer can search through the DB to find out wich bookings can still be made

6. Verification

   • verification means checking that the imputed data matches perfectly with the original source. e.g. that it has been entered correctly
   • less likely to make errors as you are imputing the data your self
   • manual verification means proof reading