E-commerce

E-commerce

1. Advantages for customers

   • Ability to order 24/7
   • Allows disabled people to do their own shopping
   • No travelling as goods are delivered
   • Costs savings are passed to customers with cheaper goods
   • Greater choice of goods from global marketplace

2. Disadvantages for customers

   • More hassle when returning goods
   • Harder to access the quality of goods
   • Loss of social pleasure
   • Hidden costs of P and P
   • Customers worried about security of payment details
   • Problems with fraudulent sites

3. Advantages for a business

   • Fewer staff needed
   • Global Marketplace
   • Ability to reach customers 24/7
   • Fluid pricing - easy to change
   • Low start up costs compared to traditional stores
   • Online catalogue are more easily updated

4. Disadvantages for a business

   • Network downtime
   • Increased competition
   • Reliance on third part delivery companies
   • Cost of delivery may make goods more expensive

5. Requirements needed for a shopping service