Feel connected....

Description

Staff feedback about what we need to do
rajni.martin
Mind Map by rajni.martin, updated more than 1 year ago More Less
rajni.martin
Created by rajni.martin almost 9 years ago
rajni.martin
Copied by rajni.martin almost 9 years ago
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Resource summary

Feel connected....
  1. Through the way we communicate & share information with each other
    1. So we hear the good news as well as the bad
      1. So we feel that what is said and done is transparent and congruent
        1. So we are informed and ready
          1. So we can give positive and constructive feedback
          2. With patients by interacting and making them the focus of our care
            1. By providing a choice of good services to meet their needs
              1. By talking to them about their health & well-being
                1. By providing facilities that meet their needs
                  1. By ensuring we are caring, compassionate and respectful in our inteactions
                    1. By creating an environment that supports their health
                    2. With colleagues across the Trust & at different sites
                      1. So we can learn& share & raise awareness about what we do
                        1. So we can have social interactions in social spaces for us
                          1. So we know who & where colleagues are
                          2. With leaders locally & corporately
                            1. Who value, recognise & respect us
                              1. Who give positive & constructive feedback
                                1. Who are visible & engaging
                                  1. Who involve & empower us to make changes & innovate
                                    1. Who communicate with us
                                      1. Who have good interpersonal & people skills
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