1_Telephoning in English

1_Telephoning in English

1. Topic 1 : How can I help you ?

   • Announcing Identity
     • Person calling
       • Hello, this is Barbara Ling.
       • My name's Daniel Wong.
       • Good morning. It's Rabecca Park here.
     • Person called
       • Hello. David Jackson.
       • Can I help you ?
       • Marketing Service PLC. Good afternoon.
   • Asking if someone is in
     • Person calling
       • Can I speak to Mr Lee, please?
       • Hello, is Laura there?
       • Hi, it's Jim Wilson here. Is Sandra in?
     • Person called
       • Hold the line, please.
       • Hold on, please, I'll see
       • Yes, I'll just get her
   • Person wanted is not there
     • Person called
       • I'm afraid she isn't in at the moment
       • He's out of the office this week, i'm afraid.
       • She's away for a few days. Can i give her a message?
   • When will the person wanted be in ?
     • Person calling
       • What time will she be back ?
       • Will he be back later today ?
       • Can I contact her tomorrow ?
     • Person called
       • She would be back by 4 o'clock
       • We're expecting him at around 11.00
       • She's due back tomorrow
   • Calling off
     • Person calling
       • I'll get back to you soon
       • Thanks very much. Goodbye.
       • OK. Bye.
     • Person called
       • Thanks for calling.
       • We'll be in touch about it soon. Goodbye
       • Bye
   • Request
     • Person calling
       • I'd like to speak to somebody about ....
       • What's the position on...?
       • We'd like an earlier delivery date if possible
     • Person called
       • What's the order number ?
       • Can you give me the reference number ?
       • When did you sent the order ?